Omnichannel

Gucci’s Robert Triefus on redefining luxury

Viewpoints

Gucci’s Robert Triefus on redefining luxury

Gucci’s executive vice-president of brand and customer engagement discusses the inter-Covid lessons for luxury – and what The Five States of Luxury...
Luxury : Retail : Fashion
Zara’s Store Mode drives clicks to bricks

News

Zara’s Store Mode drives clicks to bricks

The fast fashion retailer has rolled out its Store Mode across all physical locations in the UK, enabling customers to browse items in a specific s...
Retail : Technology : Fashion
Community Commerce

Macro Trends

Community Commerce

A new wave of decentralised retail concepts are transforming e-commerce as consumers look for alternative ways to access and exchange products and ...
Retail : Media : Entertainment
Did you mean MailChimp?

Design Directions

Did you mean MailChimp?

In its first major campaign, email marketing service MailChimp is leading by example.
MailChimp : Droga5 : Omnichannel
Transferrable targets

Big Ideas

Transferrable targets

UK – Even in the digital age the importance of physical stores cannot be underestimated, according to new research.
Retail : Bricks-and-mortar : Total Retail
Online expansion

Big Ideas

Online expansion

France – Department store group Galeries Lafayette is expanding its e-commerce offer with the purchase of an online luxury goods reseller.
Galeries Lafayette : Paris : Total Retail
Cannes Lions International Festival of Creativity 2016: Preview

Big Ideas

Cannes Lions International Festival of Creativity 2016: Preview

The advertising, marketing and media industries’ annual celebration of the past year’s creativity.
Cannes Lions International Festival Of Creativity : 2016 : Advertising Futures
Destination Retail: Part 1

Markets

Destination Retail: Part 1

The future of physical shopping is about creating a desire for destination and a location-specific brand experience.
Experiential : Destination Retail : Explorium Retail
Connected store

News

Connected store

Paris – Sephora has opened its first Flash store, a smaller, connected format designed to complement the mobile shopping experience.
Sephora : Omnichannel : Click And Collect
Preview: World Retail Congress 2015 Part 1

News

Preview: World Retail Congress 2015 Part 1

Rome - For the ninth annual World Retail Congress, retailers gathered to ponder the dangers and opportunities of technological innovation
World Retail Congress 2015 : Harrods : Metro Group
Andrea Weiss: Forget omni-channel

Viewpoints

Andrea Weiss: Forget omni-channel

Andrea Weiss, co-founder of retail consultancy The O Alliance, explains why omni-channel retail doesn’t exist in the minds of consumers.
Omnichannel : World Retail Congress : WRC 2015
Commitment issues

Big Ideas

Commitment issues

San Francisco – Try is a new service helping customers to save on the cost of online returns.
Try : Plug-in : E-commerce
Elizabeth Selvey: Universal Beauty

Viewpoints

Elizabeth Selvey: Universal Beauty

Beauty touches everybody, so the industry must celebrate diversity, says buying manager at Selfridges, Elizabeth Selvey. 
Selfridges : Agender : Elizabeth Selvey
Digital groceries

Big Ideas

Digital groceries

Global – Digital technology is redefining grocery shopping, according to a new survey by Nielsen.
Nielsen : FMCG : Groceries
Soaring m-commerce

Big Ideas

Soaring m-commerce

Global – Mobile commerce is continuing to flourish, according to digital performance advertising agency Criteo.
Mobile Commerce : Online Retail : Tablets
Martin Lewis: The savvy consumer

Viewpoints

Martin Lewis: The savvy consumer

Martin Lewis, founder of MoneySavingExpert.com, says a change in consumer mindset is shaping the UK’s retail landscape
Total Retail : Price Comparison : Retail Week Live
Alex Gledhill: Joined-up retail

Viewpoints

Alex Gledhill: Joined-up retail

Big data can make stores more immersive, compelling and profitable, says Alex Gledhill, global account manager for Tesco at Intel.
Big Data : Intel : Tesco
Growth in e-commerce leads to rise in people abandoning shopping baskets

Big Ideas

Growth in e-commerce leads to rise in people abandoning shopping baskets

New York – As more people shop online, rates of shopping trolley abandonment are also increasing, according to a December 2014 study by BI Intell...
E-commerce : Omnichannel : BI Intelligence
Hayley Tatum: Customer service in an omni-channel world

Viewpoints

Hayley Tatum: Customer service in an omni-channel world

Seamlessness across the board is the key to being a successful omni-channel retailer, according to Hayley Tatum, executive people director at Asda.
World Retail Congress 2014 : Omnichannel : Asda
World Retail Congress 2014: Overview Part 2

Big Ideas

World Retail Congress 2014: Overview Part 2

The theme may have been retail in an era of disruption, but old-fashioned values dominated the discussions at World Retail Congress 2014.
Phygital : Omnichannel : Ecommerce
World Retail Congress 2014 Preview

Big Ideas

World Retail Congress 2014 Preview

Understanding the Millennial consumer and finding a fresh voice in retail will be two of the main themes at this year’s World Retail Congress (WRC)...
World Retail Congress : Paris : World Retail Congress 2014
AT Kearney predicts the future of retail is phygital

Big Ideas

AT Kearney predicts the future of retail is phygital

The future of retail remains predominantly phygital, according to a new report by AT Kearney. While bricks-and-mortar locations are where consumer...
Omnichannel : AT Kearney : Physical Stores
Muriel Zingraff-Shariff: Luxury airport retail

Viewpoints

Muriel Zingraff-Shariff: Luxury airport retail

The luxury consultant, formerly retail director of Heathrow, on the new wave of airport retail.
Heathrow Airport : Terminal 2 : Hermès
Rick Schultz: How To Get The Most From Your Data

Viewpoints

Rick Schultz: How To Get The Most From Your Data

What can data do for you? Rick Schultz of analytics software company Alteryx reveals all 
Big Data : Software : Omnichannel Retail
Chris Sanderson: The era of total retail

Viewpoints

Chris Sanderson: The era of total retail

The Future Laboratory CEO describes the future for brands in an era of total retail
Selfridges : Fragrance Lab : The Future Laboratory
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