Retail

From groceries to placemaking, retail is becoming more immersive, expressive, dramatic and hyper-personalised.

EQ-COMMERCE
Retailers are using tech to create intelligent and empathic commerce journeys

Scaling small retailers
B2B e-commerce start-ups in emerging markets are championing small retailers

Boosting loyalty

Amid inflation brands are having to innovate and develop new strategies to boost loyalty
How travel retail is evolving

How travel retail is evolving:

For the travel retail marketplace, Chinese shoppers are still the predominant target customers as they resume overseas trips. We round...

 Retail : Travel : Beauty
World Retail Congress 2023 : Resilient Retail Futures

World Retail Congress 2023 : Resilient Retail Futures:

World Retail Congress 2023 in Barcelona explored how innovators are embracing purpose, transformation and resilience in the aftershock...

 Technology : Retail : Sustainability
Five beauty retailers deploying EQ-Commerce strategies

Five beauty retailers deploying EQ-Commerce strategies:

Beauty brands are investing in store experiences that deliver tailored services and bespoke interactions, where each touchpoint informs...

 EQ : E-commerce : Commerce
The Rise of the Expert Influencer

The Rise of the Expert Influencer:

As users increasingly seek transparency, trust and intention on Instagram, a new wave of influencers are emerging, full of professional...

 Retail : Advertising & Branding : Fashion
Four luxury fashion brands stepping into the home

Four luxury fashion brands stepping into the home:

As consumers spend more time and money upgrading home spaces, luxury fashion brands are racing to develop dedicated homeware lines.

 Luxury : Fashion : Design
The EUX factor

The EUX factor:

Quinine’s founder Ian Johnston explains why the future of the retail experience is to blend all touchpoints with the customer into a...

 Retail : Technology : Design
The Overconsumption Mindset

The Overconsumption Mindset:

Dr Daniel Benkendorf, professor of psychology at the Fashion Institute of Technology (FIT) in New York, considers why a growing number...

 Sustainable Fashion : Climate Change : Global Warming
EQ-Commerce

EQ-Commerce:

Innovative retailers are using technology to create intelligent, empathic commerce journeys – where every touchpoint is a learning...

 Retail : Technology : Media And Technology
Kidswear Market

Kidswear Market:

Following in the global fashion market’s footsteps, the children’s section is becoming more agile and eco-conscious.

 Fashion : Youth : Retail
Transforming brand loyalty

Transforming brand loyalty:

Ross Basri, co-founder of Uptop, explains how non-fungible tokens (NFTs) could transcend fluctuating popularity to create value-driven...

 Retail : Technology : Society
Live Commerce Opportunities in the US

Live Commerce Opportunities in the US:

Live-stream commerce may not have followed the same trajectory of popularity in Western markets as it has in China but its potential as...

 Retail : Media & Entertainment : Technology
Digital Display Futures

Digital Display Futures:

Online visual merchandising faces structural challenges as customers simultaneously seek aspirational relatability, quality and...

 Visual Merchandising : Retail : E-commerce
Future Airport Commerce

Future Airport Commerce:

A new report by Kinetic Consultancy explores how digital enhancements and new concept developments can improve the airport customer...

 Airports : Commerce : Retail
Browsing The Future of Bookshops

Browsing The Future of Bookshops:

While the book economy continues to grow, bookshops must re-invent themselves to remain relevant – but they’re not going anywhere.

Retail : Retail Experience : Online Retail
Next-level Luxury Pop-ups

Next-level Luxury Pop-ups:

Brands are experimenting with niche campaign moments and product drops via pop-ups – with the aim of better understanding regional and...

 Luxury : Retail : Advertising
Future-ready Retail

Future-ready Retail:

Retail designer, futurist and author of Future Ready Retail, Ibrahim Ibrahim, is on a mission to reboot physical retail in the face of a...

 Retail : Design : Society
So far, so what, Sephora?

So far, so what, Sephora?:

PR and brand-building expert Jo Jones on why the long-awaited and anticipated relaunch of Sephora in the UK created a polite hum not a...

 Beauty : Retail : Wellness
Battersea Power Station redefines retail placemaking

Battersea Power Station redefines retail placemaking:

London’s iconic Battersea Power Station is giving UK shopping malls new agency with its mix of cultural and historical relevance,...

 Retail : Placemaking : Architecture
Future Forecast 2023: Retail

Future Forecast 2023: Retail:

From the growth of Web3 retail to expanding phygital opportunities, hyperphysical spaces and exclusive spaces for VICs, we look ahead to...

 Retail : Ecommerce : Design
Supermarkets in 2050

Supermarkets in 2050:

In just 30 years, we can expect supermarkets to facilitate bio-hacking, offer store-grown personalised foods and provide planet-friendly...

 Food : Health : Wellness
Retail’s New UX Sustainability Hubs

Retail’s New UX Sustainability Hubs:

As consumer demand for value-driven retail increases, a new wave of Hyperphysical Stores offering sustainability-focused customer...

 Retail : Sustainability : Fashion
The Awe Economy

The Awe Economy:

Brands are harnessing the science behind awe to create experiences that invoke wonder and awaken self-transcendence.

 Travel & Hospitality : Design : Architecture
Teen Fashion Market

Teen Fashion Market:

Brands are re-imagining teen fashion with engaging activations spanning physical retail and the metaverse as the sector undergoes a...

 Youth : Fashion : Retail
De:Store brings Web3 retail closer

De:Store brings Web3 retail closer:

Former Japanese fashion influencer Datz Itsuki Daito hopes to create a decentralised retail model for a Web3 world.

 Retail : Media & Entertainment : Technology
Resale Redux

Resale Redux:

The resale market is enjoying a resurgence, taking on fast fashion as a (mostly) guilt-free alternative, and allowing younger consumers...

 Retail : Fashion : Sustainability
Meta-phygital Retail Market

Meta-phygital Retail Market:

By hosting events and product launches that bridge the gap between the physical and virtual realms, digital-first brands are unlocking...

 Web3 : Metaverse : Retail
Open-door HQs

Open-door HQs:

Retailers are opening their HQs to the public, turning them into destinations for storytelling, transparency and deeper customer...

 Retail : Transparency : Hospitality
Five retailers embracing hyperphysical store design

Five retailers embracing hyperphysical store design:

Retailers are tapping into elevated store design concepts to create memorable and meaningful customer experiences.

 Retail : Architecture : Design
Gated Retail

Gated Retail:

As the race to court very important clients (VICs) heats up, luxury brands are opening private boutiques for their top-spending customers.

 Luxury : Retail : Fashion
Inflationary Loyalty Market

Inflationary Loyalty Market:

As inflation increasingly affects customer spending power, brands are having to innovate and develop new strategies to boost loyalty.

 Retail : Finance : Society
Neo-collectivists

Neo-collectivists:

As we move from an individually minded society to a collective one, we meet the community championing new ways of sharing, caring and...

 Community : Neo-collectivism : Network
Membership Retail

Membership Retail:

A wave of apparel brands are shunning mass selling in favour of membership models, in turn reducing product waste and cultivating...

 Retail : Memberships : Loyalty
Retail-flation Responses

Retail-flation Responses:

Amid rising inflation and the knock-on effect of the war in Ukraine, retailers are innovating to support consumers’ tightening purse...

 Retail : Society : Technology
Budget Bots

Budget Bots:

With consumers financially challenged due to global inflation they are turning to financial apps and services that automatically...

 Finance : Technology : Retail
Selfridges’ Andrew Keith on retail’s hyperphysical future

Selfridges’ Andrew Keith on retail’s hyperphysical future:

The managing director of Selfridges examines the ways that retailers can create immersive, engaging and Hyperphysical Store experiences.

Retail : Stores : Department Stores
Hyperphysical Stores

Hyperphysical Stores:

In a post-Covid landscape, changing consumer needs are driving retailers to rethink bricks-and-mortar stores to be more engaging,...

 Retail : Bricks-and-mortar : Stores
Retail Therapy

Retail Therapy:

Stores and retail experiences are leaning into mental healthcare in order to de-stigmatise, elevate and boost the accessibility of...

 Retail : Health & Wellness : Society
Next-door Commerce

Next-door Commerce:

Having re-engaged with their local communities, neighbours are inspiring new retail models based on hyper-local trading and sharing of...

 Retail : Placemaking : Local
Why retail requires long-term metaverse strategies

Why retail requires long-term metaverse strategies:

Justin Hochberg, CEO of Virtual Brand Group, explains the untapped benefits of the metaverse, from R&D to phygital marketing and avatar...

 Retail : Metaverse : Virtual
Crypto-and-Mortar

Crypto-and-Mortar:

With more consumers investing in virtual assets, bricks-and-mortar retailers are exploring ways to market and sell NFTs in physical...

 Retail : Media : NFTs
How STH BNK is nurturing retail’s Eco-venient future

How STH BNK is nurturing retail’s Eco-venient future:

It’s time for landlords to embrace experimentation, flexibility and transparency, says David Monaghan, general manager of commercial and...

 Retail : Sustainability : Health & Wellness
How fashion NFTs can spark eco-action

How fashion NFTs can spark eco-action:

Brad Morris, founder of digital fashion house MYAMI, shares how NFTs can be used as virtual tools for prompting environmental action.

 Fashion : Metaverse : Climate
Five ways retail can maximise the metaverse

Five ways retail can maximise the metaverse:

The buzz around virtual worlds isn’t waning. For retailers, it’s providing space for novel marketing, brand education and alternative...

 Retail : Media And Entertainment : Technology
Rewilding Retail Market

Rewilding Retail Market:

The retail industry is implementing greener infrastructural strategies that benefit, shoppers, workers and the environment on a wide scale.

 Retail : Nature : Health & Wellness
Play-tail

Play-tail:

Retailers are targeting families with interiors dedicated to children’s play and engagement that help to ease shopper pain points and...

 Retail : Architecture : Design
Situ Live’s storytelling is augmenting physical retail

Situ Live’s storytelling is augmenting physical retail:

Situ Live’s playhouse is a home-like space where technology, gadgets and exercise equipment are brought to life, giving brands a direct...

 Retail : Technology : Customer Experience
Five ways automation is boosting physical retail

Five ways automation is boosting physical retail:

As retailers work to future-proof stores, technology and automation are helping brands to provide convenience, problem-solve and fill...

 Retail : Technology : Automation
It’s time to wake up to the metaverse mall

It’s time to wake up to the metaverse mall:

With Fortnite, Minecraft and Roblox thriving, the metaverse’s doors have been flung open. But when will retailers start building their...

 Retail : Technology : Gaming
Alco pop-ups

Alco pop-ups:

Retailers are driving customers to bricks-and-mortar locations through alcohol and nightlife partnerships that capitalise on the...

 Retail : Drink : Alcohol
David Rockwell on turning constraints into dramatic retail opportunities

David Rockwell on turning constraints into dramatic retail opportunities:

Following the publication of his new book Drama, the architect discusses why limitations and impermanence will underpin a more human...

 Retail : Architecture : Placemaking
Five influ-seller platforms for next-gen retail

Five influ-seller platforms for next-gen retail:

The apps and platforms helping retail brands seize the reach of influencers and celebrities by transforming them into sales people...

 Retail : E-commerce : Marketing
Curator Kids

Curator Kids:

As young people navigate an age of information overload, they are revolting against the relentless creation of content – and choosing to...

 Youth : Media : Alternet Economies
Contemplative Stores

Contemplative Stores:

Taking cues from places of tranquillity and contemplation, retailers around the world are altering interiors to re-introduce shoppers...

 Retail : Health & Wellness : Covid-19
Fashion Rental Market

Fashion Rental Market:

Fashion rental services are evolving to benefit brands and consumers, providing new revenue streams, peer-led style inspiration and...

 Fashion
Galaxy’s live-stream app animates fashion resale

Galaxy’s live-stream app animates fashion resale:

Danny Quick, co-founder of retail app Galaxy, explains why live video selling will foster a community-led future for fashion resale.

 Retail : Fashion : Sustainability
Retailers must think beyond the category to compete

Retailers must think beyond the category to compete:

It’s no longer enough to offer local events at flagship stores – now, retail must take inspiration from other sectors entirely, from...

 Retail : Customer Experience : Leisure
Coterie Consumerism

Coterie Consumerism:

As e-commerce booms, Generation Z fashion brands are turning our digital habits into physical activations to make the shopping...

 Fashion : Retail : Youth
Barter Brands

Barter Brands:

Inter-Covid, bartering is gathering pace, giving retail brands a chance to explore systems where customers trade items for access to...

 Retail : Society : Payments
Next-gen Grocery Market

Next-gen Grocery Market:

Amid soaring online grocery sales, nascent food shopping services are stepping up to offer a higher level of speed, speciality and even...

 Grocery : E-commerce : Sustainability
We’re living in the age of the Meme Brand

We’re living in the age of the Meme Brand:

Welcome to kamikaze capitalism, where business rules are inverted, creative destruction becomes destructive creation and brands compete...

 Branding : Advertising : Gen Z
Destination Retail Redux

Destination Retail Redux:

New opportunities are emerging to transform retail hubs into community-first assembly points that offer more diverse activities for...

 Retail : Architecture : Society
Criteria Retail

Criteria Retail:

From groceries to homeware, retail brands are communicating their social and eco-values to customers by setting strict criteria for...

 Retail : Society : Sustainability
Fashion rental’s future is locally peer-to-peer

Fashion rental’s future is locally peer-to-peer:

Jen Charon, co-founder of Loanhood, explains why local communities and peer-to-peer interactions will drive the future of fashion rental.

 Fashion : Retail : Sustainability
Why brandsplaining is retail’s new battleground

Why brandsplaining is retail’s new battleground:

Brands continue to market to women using sneaky sexism and corporate feminism tactics, say Jane Cunningham and Philippa Roberts,...

 Advertising : Retail : Society
Eco-venience Retail

Eco-venience Retail:

Accelerating e-commerce and demands for expedited delivery are forcing a new framework that puts eco-conscious practices at the centre...

 Retail : Sustainability : Technology
The rise of retail’s third-space storefronts

The rise of retail’s third-space storefronts:

Brands are commodifying outdoor space to create retail destinations that blend into the urban fabric while fostering play, exploration...

 Retail : Architecture : Design
Subscriptions Market

Subscriptions Market:

Offering convenience, discovery and a way to support local businesses, retailers are seizing upon subscription services as a...

 Retail : Subscriptions : Sustainability
Offset Sellers

Offset Sellers:

Amid accelerating e-commerce, new services are helping retailers to make carbon offsetting a more accessible and convenient part of the...

 Retail : Sustainability : Carbon Offsets
Interactive Eco-labels

Interactive Eco-labels:

To inspire greener behaviour among customers, fashion brands are elevating their product labels to promote transparency and product...

 Fashion : Sustainability : Retail
Five pioneers promoting cause-driven retail

Five pioneers promoting cause-driven retail:

In 2021, retail is about much more than acquisition and profit – for these five innovators, it’s a chance to make a positive difference...

 Retail : Society : Sustainability
Evrythng’s quest to make a trillion products traceable

Evrythng’s quest to make a trillion products traceable:

Niall Murphy, CEO and co-founder of Evrythng, is on a mission to give every item manufactured each year a unique ID that will bring...

 Retail : Technology : Traceability
The Urgent Company accelerates sustainability

The Urgent Company accelerates sustainability:

Industrialised food systems are broken. Paul Kollesoff, co-founder of The Urgent Company, explains how a more intelligent CPG eco-system...

 Food : Sustainability : Drink
China Green Retail Market

China Green Retail Market:

Propelled by the impact of the pandemic and shifting mindsets of Millennial and Gen Z consumers, China’s tone is changing when it comes...

 Retail : China : Sustainability
Micro-mmunity Retail

Micro-mmunity Retail:

Retail brands are swapping flagship and big-box store formats for downscaled neighbourhood shopfronts with services curated to the needs...

 Retail : Customer Experience : Local
Augmenting Automotive Retail

Augmenting Automotive Retail:

In the pandemic age, luxury car retail is driving in a new direction, turning to virtual experiences and anti-sales showrooms to win...

 Luxury : Retail : Automotive
The hyper-local services levelling up logistics

The hyper-local services levelling up logistics:

From ride-sharing retail to community collection points, third-party services are elevating, expediting and securing the delivery of...

 Retail : E-commerce : Logistics
Moral Commerce

Moral Commerce:

In the wake of Black Lives Matter, consumers are seeking brand allies and making shopping decisions informed by their socio-political...

 Retail : Finance : Sustainability
Dematerialising fashion

Dematerialising fashion:

Marjorie Hernandez de Vogelsteller, co-founder of The Dematerialised, examines the future of clothing and the potential for digital...

 Fashion : Retail : Digital Fashion
Four ways social media is reshaping shopping

Four ways social media is reshaping shopping:

Social networks and gaming environments are opening up as shopping platforms, prompting retailers to take their strategies into new,...

 Retail : Ecommerce : Online Retail
MetaFactory creates internet-owned brands

MetaFactory creates internet-owned brands:

Drew Harding and Hammad Jutt, co-founders of MetaFactory, discuss how cryptoculture and decentralised brand economies are redefining retail.

 Retail : Cryptocurrency : Fashion
Luxtainment

Luxtainment:

As spending moves online, luxury brands are exploring new content marketing opportunities that combine entertainment with expertise and...

 Luxury : Retail : Entertainment
Second-hand Brands

Second-hand Brands:

Brands are taking back control of their second-hand stock and launching dedicated platforms and spaces to sell pre-owned products.

 Retail : Resale : Fashion
Repurposed Retail Market

Repurposed Retail Market:

As Covid-19 hits real estate, vacant department stores, shopping malls and their car parks are being given a new lease of life.

 Retail : Architecture : Fulfilment
The digital evolution of neighbourhood stores

The digital evolution of neighbourhood stores:

With Covid-19 bolstering spending in local stores, new platforms are emerging that digitise independent retailers and boost access for...

 Retail : Technology : Food
How The Yes is re-imagining algorithmic retail

How The Yes is re-imagining algorithmic retail:

Julie Bornstein, co-founder and CEO of The Yes, explains her vision for intelligent e-commerce and the importance of curated online...

 Retail : Media And Entertainment : Fashion
Off-price Retail Strategies

Off-price Retail Strategies:

To counteract the surplus stock resulting from Covid-19 closures and slower spending, brands are innovating with new off-price retail...

 Retail : Pricing : Luxury
Deadstock Designers

Deadstock Designers:

As the pandemic leaves fashion brands with a glut of unsold apparel, designers are shifting focus to dead stock and agile new waste...

 Fashion : Retail : Design
DIY Dressing Market

DIY Dressing Market:

With sustainability increasingly front of mind, consumers are getting creative with their clothing and opting for DIY fashion over new...

 Fashion : Sustainability
Inclusive exclusivity is the new retail experience

Inclusive exclusivity is the new retail experience:

With retail experiences limited by the pandemic, brands are driving desire by creating secretive spaces for those in the know.

 Retail : Fashion : Marketing
Agile Artisans

Agile Artisans:

Revealing a more resilient business model, ethical fashion and homeware brands are supporting their artisan suppliers during the...

 Fashion : Homeware : Retail
Studio Stores

Studio Stores:

Faced with declining footfall and fallout from coronavirus, retailers are reclaiming their stores as multimedia hubs for content creation.

 Retail : Media : E-commerce
Four ways retail is becoming a phygital playground

Four ways retail is becoming a phygital playground:

Innovative applications of established technologies are creating multi-layered, mixed-reality retail experiences that merge digital and...

 Retail : Phygital : Fashion
Squadded recreates the mall effect online

Squadded recreates the mall effect online:

Elysa Kahn, co-founder of Squadded, highlights the potential for the new social e-commerce solution and the difference between shopping...

 Retail : Fashion : E-commerce
Makers Market

Makers Market:

As craft culture and the hobby renaissance build momentum, retail opportunities abound for a wave of consumer businesses founded by makers.

DIY : Retail : Craft
Flagship Fulfilment

Flagship Fulfilment:

As consumers continue to value speed, retail brands are doubling down on the ways supply chains, logistics and fulfilment can enhance...

 Retail : Technology : Logistics
Feedback Frontiers

Feedback Frontiers:

As communications with consumers become more circular and conversational, brands are treating every micro-interaction as a valuable...

 Retail : E-commerce : Digital
Discovery Grocers

Discovery Grocers:

Online grocers are putting personalisation at the heart of their offering, from curated shopping baskets to SMS advisers.

 Retail : Food : Technology
Eco-ambitious Retail

Eco-ambitious Retail:

Brands are self-imposing sustainability goals on their businesses that – while initially financially impactful – validate them as...

 Retail : Sustainability : Brand 2020
Consumer Surveillance Market

Consumer Surveillance Market:

Originally created as a means for retailers to generate targeted ads, consumer surveillance has evolved into a lucrative eco-system to...

 Retail : Data : Surveillance
How circular retail could create new cashless economies

How circular retail could create new cashless economies:

Fashion futurist and professor Karinna Nobbs proposes that digital retail experiences can be exchanged for unwanted physical products.

 Retail : Sustainability : Circular Economy
SMS is changing the face of customer service

SMS is changing the face of customer service:

Brands and retailers are using SMS to offer their expertise as a personal service rather than to simply encourage customers to buy more...

 Retail : Customer Service : Technology
Experiential luxury malls

Experiential luxury malls:

Shedding their teen hangout reputation, retail centres are being given an experiential upgrade as operators set their sights on affluent...

 Luxury : Retail : Architecture
DTC Directories

DTC Directories:

A crop of third-party platforms are offering new ways to filter through the growing number of digital and direct-to-consumer brands.

 Retail : DTC : Shopping
Generation Z Stores

Generation Z Stores:

A youth boom is set to shake up bricks-and-mortar shopping, so retailers must adapt their strategies to meet the unique preferences of...

 Retail : ​Generation Z : Shopping
Diving into Lush’s phygital experiments

Diving into Lush’s phygital experiments:

Charlotte Nisbet talks about the brand’s phygital retail experiments, from packaging-free stores and recyclable shop fit-outs to machine...

 Retail : Beauty : Technology
Accessible Retail Market

Accessible Retail Market:

Retailers are investing in the accessibility of their physical and digital channels to support the needs of disabled and neurodiverse...

 Retail : Inclusivity : Implicit Inclusivity
Digital Architects

Digital Architects:

A new community of consumers are curating fresh digital eco-systems to create new opportunities to engage with brands in a meaningful way.

 Retail : Communities
Obsess is upending the e-commerce interface

Obsess is upending the e-commerce interface:

Neha Singh, founder and CEO of experiential e-commerce platform Obsess, on the power of discovery to shape the future of retail.

Retail : Youth : Technology
Circular store design

Circular store design:

Consumers’ increasing interest in sustainable living is reflected in new retail destinations, where materials, design details and...

 Retail : Sustainability : Design
The frictionless future of grocery retail

The frictionless future of grocery retail:

In the wake of Amazon Go, grocery retailers are exploring how in-store technology can streamline the purchasing process.

 Retail : Supermarkets : Technology
The anti-choice homeware movement

The anti-choice homeware movement:

Overwhelmed by choice, Millennials are turning to brands that offer a streamlined, limited approach to homeware shopping.

Retail : Sustainability : Homeware
Secondary Waste Retail

Secondary Waste Retail:

New retail systems are professionalising the waste sector, transforming it into a consumer-facing currency and future new economy.

 Retail : Fashion : Sustainability
Re-usable Packaging Market

Re-usable Packaging Market:

Growing concern about the environmental impact of plastic packaging is driving innovations in re-usable and refill concepts among...

 Retail : Packaging : Sustainability
Peer Platforms

Peer Platforms:

A trust deficit between shoppers and brands is driving the rise of community-led platforms where purchasing tips and style advice are...

 Retail : E-commerce : Peer To Peer
Streamlining phygital retail

Streamlining phygital retail:

Brian Bolke, founder of The Conservatory, on this tech-enabled store’s strategy to assimilate the changing retail landscape.

Retail : Luxury : Digital
Eco-logistics

Eco-logistics:

In a bid to reduce the growing environmental impact of e-commerce, retailers are rethinking their logistics and developing new...

 Packaging : Sustainability : Retail
How mobility is transforming last-mile delivery

How mobility is transforming last-mile delivery:

Autonomous driving technology promises to have a transformative impact on how we receive our purchases.

Retail : Delivery : Automotive
Community Commerce

Community Commerce:

A new wave of decentralised retail concepts are transforming e-commerce as consumers look for alternative ways to access and exchange...

 Retail : Media : Entertainment

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Retail : Japan : Tokyo
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Beauty : Retail : Society
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Travel : Work States : Bleisure
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Retail : Technology : Youth
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Beauty : Health & Wellness : Retail
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