Total Retail

The Future of Service: Part 1

Markets

The Future of Service: Part 1

Service is no longer simply delivered with a smile. Here we look at the driving forces that are changing consumer expectations of customer service.
Future Of Service : Customer Service : Retail Futures Report 2017
Global Retail Market 2017: Part 1

Markets

Global Retail Market 2017: Part 1

The year 2017 will be a tipping point. Machine learning, artificially intelligent (AI) chatbots and virtual reality experiences are just some of th...
Machine Learning : Artificial Intelligence : Chatbots
Luxury Futures 2016: Part 1

Markets

Luxury Futures 2016: Part 1

The very concept of luxury is under attack as consumers grow tired of brands talking about heritage and demand a more inspiring vision.
New Luxury Millennials : Emerging Luxury Millennials : Generation Z
Decoded Beauty New York 2016: Review

Big Ideas

Decoded Beauty New York 2016: Review

Hyper-personalisation of beauty products and the importance of customised omni-channel content experiences were key talking points
Decoded Beauty : Gen Viz : Hyper-personalisation
Cash is out

Big Ideas

Cash is out

London – Supermarket chain Waitrose has opened its first cashless store inside Sky’s head office building.
Waitrose : Cashless Futures : Retail
Transferrable targets

Big Ideas

Transferrable targets

UK – Even in the digital age the importance of physical stores cannot be underestimated, according to new research.
Retail : Bricks-and-mortar : Total Retail
Online expansion

Big Ideas

Online expansion

France – Department store group Galeries Lafayette is expanding its e-commerce offer with the purchase of an online luxury goods reseller.
Galeries Lafayette : Paris : Total Retail
World Retail Congress 2016: Review

Big Ideas

World Retail Congress 2016: Review

World Retail Congress focused on the struggles of the industry and the increasing importance of placemaking to the retail experience.
Total Retail : World Retail Congress 2016 : Dubai
Connected store

News

Connected store

Paris – Sephora has opened its first Flash store, a smaller, connected format designed to complement the mobile shopping experience.
Sephora : Omnichannel : Click And Collect
Preview: World Retail Congress 2015 Part 1

News

Preview: World Retail Congress 2015 Part 1

Rome - For the ninth annual World Retail Congress, retailers gathered to ponder the dangers and opportunities of technological innovation
World Retail Congress 2015 : Harrods : Metro Group
Commitment issues

Big Ideas

Commitment issues

San Francisco – Try is a new service helping customers to save on the cost of online returns.
Try : Plug-in : E-commerce
Martin Lewis: The savvy consumer

Viewpoints

Martin Lewis: The savvy consumer

Martin Lewis, founder of MoneySavingExpert.com, says a change in consumer mindset is shaping the UK’s retail landscape
Total Retail : Price Comparison : Retail Week Live
Alex Gledhill: Joined-up retail

Viewpoints

Alex Gledhill: Joined-up retail

Big data can make stores more immersive, compelling and profitable, says Alex Gledhill, global account manager for Tesco at Intel.
Big Data : Intel : Tesco
Danielle Anderson: How to make digital an experience

Viewpoints

Danielle Anderson: How to make digital an experience

Danielle Anderson, director of digital experience at Harris + Hoole, gives LS:N Global a peek behind the scenes.
Café Culture : Online App : Harris + Hoole
Mike Gould: The secrets to retail success

Viewpoints

Mike Gould: The secrets to retail success

Theatre and entertainment are the keys to retail success, says Mike Gould, the former CEO and chairman of Bloomingdale’s.
Bloomingdale's : Ominchannel : World Retail Congress
Retail Futures Webinar 2014

Viewpoints

Retail Futures Webinar 2014

The Retail Futures webinar explored how digital innovations are disrupting the retail sector.
Retail Experience : Total Retail : Luxury Shoppers Experience
US start-up hopes to facilitate Chinese purchase of Western goods

Big Ideas

US start-up hopes to facilitate Chinese purchase of Western goods

Payment service Stripe has joined forces with China’s Alipay to make it easier for Chinese consumers to buy from Western brands. 
Alipay : Stripe : Payments
Chris Sanderson: The era of total retail

Viewpoints

Chris Sanderson: The era of total retail

The Future Laboratory CEO describes the future for brands in an era of total retail
Selfridges : Fragrance Lab : The Future Laboratory
Elaine Cook: The secret life of data

Viewpoints

Elaine Cook: The secret life of data

Elaine Cook, Intel UK strategic marketing director, explains what serendipity can do for data.
Data : Total Retail : Analytics
Birchbox embraces Total Retail with New York store

Big Ideas

Birchbox embraces Total Retail with New York store

US – Birchbox, the online beauty box subscription service, will open its first store in New York this spring.
Birchbox : Total Retail : Small Box Retail
Total Retail

Markets

Total Retail

Brands are increasingly looking to the complex online networks we call Mega-systems, which include Facebook, Google and Amazon, to use their data f...
Facebook : Google : Amazon
The Dawn of the Mega-systems

Macro Trends

The Dawn of the Mega-systems

Apple, Amazon, Alibaba, Google, Facebook and Weibo are no longer simply trading platforms. They are the mega-systems of tomorrow, within which most...
Apple : Amazon : Google
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