Chatbots

Stat: Chatbots should go beyond customer service

News

Stat: Chatbots should go beyond customer service

According to a small study by Lucidworks, 70% of Americans use chatbots often when shopping online, yet the research reveals that most services are...
Retail : Technology : Society
Stat: Retailers enter the dawn of the discreet chatbot

News

Stat: Retailers enter the dawn of the discreet chatbot

Retail chatbots are expected to see exponential growth in the next four years, according to a new report from Juniper Research.
Retail : Technology : Customer Experience
The key innovations at MoneyConf 2018

News

The key innovations at MoneyConf 2018

At Web Summit’s MoneyConf 2018, discussions focused on the importance of blockchain technology, whether cryptocurrency has a future and how the ban...
Finance : FinTech : Chatbots
Looking Back: Retail in 2017

News

Looking Back: Retail in 2017

Democratising goodness, pollution-free spaces and chatbots rising are some of the stories that defined the retail sector this year.
Retail : Beauty : Technology
Voice of wellness

Big Ideas

Voice of wellness

US – The HealthTap app has introduced voice-recognition technology that responds to users empathetically.
HealthTap : The E-motional Economy : Health
The Future of Service: Part 2

Markets

The Future of Service: Part 2

Empowered in-store staff, new loyalty offerings and humanising technology will radically transform the future of service.
Future Of Service : Customer Service : Retail Futures Report 2017
Global Retail Market 2017: Part 1

Markets

Global Retail Market 2017: Part 1

The year 2017 will be a tipping point. Machine learning, artificially intelligent (AI) chatbots and virtual reality experiences are just some of th...
Machine Learning : Artificial Intelligence : Chatbots
Chat for charity

News

Chat for charity

New York – A new chatbot by jewellery brand Lokai uses visuals to immerse users in Ethiopia’s water crisis.
Walk With Yeshi : Facebook Messenger : Lokai
+rehabstudio: Chatbots

Viewpoints

+rehabstudio: Chatbots

Why chatbots are the future of brand communications.
AI : Chatbots : Software
AI advertising

Big Ideas

AI advertising

Global – IBM is to introduce artificial intelligence-powered digital adverts.
IBM Watson : Awakening Tech : Artificial Intelligence
The future of beer

News

The future of beer

London – Craft beer has taken on a whole new meaning with IntelligentX Brew, the world’s first beer to be made using artificial intelligence.
Artificial Intelligence : AI : Chatbots
Silent treatment

Big Ideas

Silent treatment

Global – Ghostbot is a new app designed to gently discourage unwanted contacts.
Ghostbot : The Optimised Self : Chatbots
Friends with bots

Viewpoints

Friends with bots

When Microsoft first launched its AI chatbot Tay it had no idea that it was heading for a PR nightmare.
Chatbots : Artifical Intelligence : Personality
Slam dunk

Big Ideas

Slam dunk

US – The NBA has launched a Facebook Messenger chatbot to curate playoff content for fans.
NBA : Facebook Messenger : Chatbots
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