Birchbox

The Future of Service: Part 2

Markets

The Future of Service: Part 2

Empowered in-store staff, new loyalty offerings and humanising technology will radically transform the future of service.
Future Of Service : Customer Service : Retail Futures Report 2017
Total Beauty: Part 2

Markets

Total Beauty: Part 2

Part two of our special report examines a grown-up version of beauty that includes the best of wellness, health and fitness, and highlights the bes...
Beauty : Holistic : Wellness
Beauty hotline

Big Ideas

Beauty hotline

Global – Beauty brand Birchbox has introduced a Snapchat customer service offer that emphasises human connection.
Birchbox : Revelation Brands : Personal Appsistants
Savannah Sachs: Birchbox

Viewpoints

Savannah Sachs: Birchbox

How combining analytics, personalisation and educational content can bring new customers to a saturated market.
Savannah Sachs : 2016 Beauty Futures Forum : Birchbox
The future of beauty

News

The future of beauty

London – Global beauty is coming of age and embracing a new holistic, realistic and naturalistic identity, say industry experts.
Beauty Future Forum : Future Of Beauty : Trends
On-the-move make-up

Big Ideas

On-the-move make-up

Global – Subscription beauty and grooming retailer Birchbox has launched Arrow, its second in-house beauty brand.
Birchbox : Arrow : Athleisure
World Retail Congress 2015 Review: Part 2

Big Ideas

World Retail Congress 2015 Review: Part 2

Digital anxiety, disconnected stores and omni-channel retail were top concerns at World Retail Congress 2015 (WRC).
World Retail Congress 2015 : Chinese Consumer : Mobile Shopping
Andrea Weiss: Forget omni-channel

Viewpoints

Andrea Weiss: Forget omni-channel

Andrea Weiss, co-founder of retail consultancy The O Alliance, explains why omni-channel retail doesn’t exist in the minds of consumers.
Omnichannel : World Retail Congress : WRC 2015
World Retail Congress 2015 Preview

Big Ideas

World Retail Congress 2015 Preview

The dangers and opportunities of digital and economic disruption will be the main theme at this year’s World Retail Congress.
Metro Group : Rome : World Retail Congress
The Immortal Brand

Macro Trends

The Immortal Brand

Brands and consumers are no longer satisfied by instantaneous gratification. Can we really plan in years, decades – even centuries?
The Age Of The Long Near : Evernote : Long Now Foundation
New York Safari 2014

Micro Trends

New York Safari 2014

New York remains the nerve centre of American creativity across the media, fashion and finance industries, even as a new crop of technology and e...
New York : Millennials : Experience Economy
Birchbox embraces Total Retail with New York store

Big Ideas

Birchbox embraces Total Retail with New York store

US – Birchbox, the online beauty box subscription service, will open its first store in New York this spring.
Birchbox : Total Retail : Small Box Retail
Men's Grooming Market

Markets

Men's Grooming Market

Men’s grooming is where the big growth is to be found. Smart beauty brands are targeting a sector that has continued to out-perform the women’s bea...
China : Prestige : Gadgets
Small-box retail

Micro Trends

Small-box retail

What’s in the box this month? Subscription-based e-tail – where consumers pay a fee to have a selection of products regularly delivered to them – h...
E-tail : E-commerce : Subscription
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