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Analysing Twitter conversations around brands

Big Ideas

Analysing Twitter conversations around brands

Twitter conversations follow predictable patterns, according to a new study

Pew Research Internet Project : Twitter : Twitter Maps

Soft sell: Bank opts for a restaurant experience

News

Soft sell: Bank opts for a restaurant experience

Italy – Italian design consultancy DINN! has teamed up with brand agency Crea International in a new venture for ChiantiBanca – a store concept mak...

Finance : DINN : Italian Design

Samsung sets up shop for Galaxy S4 in Best Buy

Big Ideas

Samsung sets up shop for Galaxy S4 in Best Buy

New York – Samsung has started to roll out branded mini-stores in 1,400 Best Buy locations across the US that will rival Apple in their size and br...

Samsung : Immersive : Experience

Retail Week Live: re-inventing the store role for phy-gital strategies

Big Ideas

Retail Week Live: re-inventing the store role for phy-gital strategies

London – At this month’s Retail Week Live conference, retailers discussed the need for phy-gital strategies and how the physical store has to be re...

Tesco : Oasis : Concessions

Dead links on Pinterest hamper retail sales

Big Ideas

Dead links on Pinterest hamper retail sales

Dead links on Pinterest hamper retail sales

Pinterest : H&M : Black Friday

Social service takes off for transparent brands

Big Ideas

Social service takes off for transparent brands

Social service takes off for transparent brands

Transparency : Recommendation : Forum

Starbucks refreshes customers via social network

Big Ideas

Starbucks refreshes customers via social network

Starbucks refreshes customers via social network

Starbucks : Social Network : Rewards

Retail analysis: M&S Cheshire Oaks, multi-channel flagship store

Big Ideas

Retail analysis: M&S Cheshire Oaks, multi-channel flagship store

Retail analysis: M&S Cheshire Oaks, multi-channel flagship store

Marks & Spencer : Cheshire Oaks : Omnichannel

Live messaging has increasing consumer appeal

Big Ideas

Live messaging has increasing consumer appeal

Live messaging has increasing consumer appeal

Online Retail : Chatting : Online Interaction

British Gas expands crowdsourcing initiative

Big Ideas

British Gas expands crowdsourcing initiative

British Gas expands crowdsourcing initiative

British Gas : Crowdsourced : Open Everything

New Google app manages workers on the move

Big Ideas

New Google app manages workers on the move

New Google app manages workers on the move

Google : Maps : Coordinate

Lexus gears up for new customer service push

Big Ideas

Lexus gears up for new customer service push

Lexus gears up for new customer service push

Lexus : Customer Service : Technical

Department store trials customer service app

Big Ideas

Department store trials customer service app

Department store trials customer service app

Neiman Marcus : App : Customer Service

More turn to social media for customer service

Big Ideas

More turn to social media for customer service

More turn to social media for customer service

Twitter : Conversocial : Complaints

Pret-a-Portas puts luxury gloss on high street

Big Ideas

Pret-a-Portas puts luxury gloss on high street

Pret-a-Portas puts luxury gloss on high street

Mary Portas : House Of Fraser : VIP

Pret-a-Portas: Expert store is for older women

News

Pret-a-Portas: Expert store is for older women

Pret-a-Portas: Expert store is for older women

London : Retail Threatre : Older Women

Physical stores still click with UK shoppers

Big Ideas

Physical stores still click with UK shoppers

Physical stores still click with UK shoppers

British Retail : Customer Loyalty : British Consumers

Banks become streetwise with branch upgrades

Big Ideas

Banks become streetwise with branch upgrades

Banks become streetwise with branch upgrades

Halifax : Metro Bank : Customer Lounge

Playing catch-up on consumers' expectations

Big Ideas

Playing catch-up on consumers' expectations

Playing catch-up on consumers’ expectations

Experience : Play : Asian Paints

Meet Your Maker

Micro Trends

Meet Your Maker

In the luxury world, technology should resolutely not be a replacement for service. Instead, it should enhance it. Now luxury brands are developing...

Heritage : Modern : IPad

Travel & Hospitalitylers want to suit themselves at airports

Big Ideas

Travel & Hospitalitylers want to suit themselves at airports

Travel & Hospitalitylers want to suit themselves at airports

Self-service : India : South Africa

Customer car: GM consumer queries go to the top, via the web

News

Customer car: GM consumer queries go to the top, via the web

Customer car: GM consumer queries go to the top, via the web

General Motors : Video : Customer Service

Design Directions

VilaSofa

A 48-hour delivery turnaround is an obvious selling point for a brand, but it’s a curious candidate for design inspiration. A new furniture brand i...

Tjep : Showroom : Barendrecht

Superheroes Anonymous

Micro Trends

Superheroes Anonymous

Superheroes Anonymous

Superheroes : Chaim Lazaros : Customer Service

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