London – The Restory has made its retail debut at luxury department store Harvey Nichols, expanding its high-end repairs service to reach a wider consumer base.
Catering to time-pressed customers, the company will now accept repairs through a new drop-off station at the high-end department store. Guests can deliver their items – such as worn leather handbags, scuffed shoes or broken straps – to any member of staff in the accessories or shoes department, to be collected by The Restory within 48 hours. Once received, the items will be assessed and the customer will receive a quote detailing the repairs needed, the approach The Restory will take, the cost and turnaround time. Standard work, such as paint touch-ups, polishing, and stain removal, will take between five to seven working days. The items are then wrapped and shipped to the customer’s chosen destination, be it their home or back to the store.
As luxury consumers seek to develop more sustainable relationships with their clothing, brands are exploring how to prolong the life of garments through services that re-create their original state.