Abu Dhabi – Etihad Airways has launched a wellness initiative to ensure the health and safety of its customers.
The service, which includes the appointment of wellness ambassadors, is designed to help travellers feel supported in their journeys during the inter-Covid period. Ambassadors will be available for every stage of the customer journey, providing on-board hygiene measures and information, airport presence for check-in and screening, and a 24/7 online chat service.
With many travellers likely to feel concerned about their safety, Etihad’s initiative provides both physical touchpoints like sanitation kits and social distancing measures, alongside loyalty services like flexible fares.
We’ve previously tracked the importance of Flight Wellness in relation to personalised features and healthy meal options, but the advent of Covid-19 has elevated and fast-tracked some of these wellbeing initiatives.
