NRF 2025 Retail’s Big Show Europe: Community-centric strategies
France – Day two of NRF 2025 Retail’s Big Show Europe continued the conference’s Retail Together theme, with business leaders spotlighting how community engagement and sustainability are shaping the future of retail in Europe and North America.
In a panel on community-based sponsorship, Dennis Schröder, CEO of Snipes, discussed the retailer’s partnership with football club Paris Saint-Germain. With the aim of reconnecting the community to the club, Snipes identified local heroes – from barbers and graphic designers to musicians – and invited them to Le Snipes Deck, a dedicated space for fans at Parc des Princes.
Schröder highlighted the importance of what he calls ‘community nuclears’ – key cultural nodes that help brands understand customers and their influence networks. He concluded with a call for authenticity, by stating: ‘Reach without relevance is worthless. Only a true connection to your community builds long-lasting brand loyalty.’
As we explored in our Culture-coded Retail report, brands are increasingly turning to community-focused activations to meet consumers’ growing desire for connection and belonging.
Elsewhere, Mark Irvin, chief supply chain officer at Best Buy, outlined the company’s sustainability strategy, driven by three pillars – climate action, circular economy and inclusive communities.
Beyond its trade-in and recycling programmes, Best Buy invests in social impact through the Best Buy Teen Tech Centers, which give underserved youth access to technology and education. This approach reframes sustainability as a long-term investment in human capital, preparing future generations with the skills needed for a more equitable, tech-enabled future.
Together, these insights show how leading retailers are aligning commerce with culture – building local relevance, embedding social impact and turning retail spaces into platforms for meaningful connection.
Strategic opportunity
Activate ‘community nuclears’ to build authentic, lasting connections with consumers. Consider how your brand can embed education into sustainability strategies to future-proof both talent pipelines and local relevance
Ralph Lauren launches AI styling companion with Microsoft
Global – Ralph Lauren has partnered with Microsoft to launch Ask Ralph, an AI-powered conversational styling tool designed to bring personalised fashion advice directly into the hands of consumers.
Available in the Ralph Lauren app and powered by Azure OpenAI, Ask Ralph allows shoppers to search, style and explore the Polo Ralph Lauren brand through natural language prompts. Queries such as ‘How can I style my navy blue men’s blazer?’ or ‘Show me some women’s Polo Bear sweaters’ return curated outfits, styling tips and gifting inspiration.
‘Microsoft is at the cutting edge of AI-based shopping and with Ask Ralph, we’re blending the world of fashion and the world of technology to re-imagine how consumers shop online,’ says Naveen Seshadri, chief digital officer at Ralph Lauren.
The tool adapts to tone, intent and contextual cues, offering a more intuitive and frictionless way to shop. As Seshadri notes: ‘The consumer is at the centre of everything we do… Microsoft’s innovative approach to AI gave us a clear path to keep pace with their needs.’
This reflects our Mood-matching Fashion and Phygital Fittings microtrends, where AI-driven styling shifts discovery from keyword searches to feelings-led journeys, with virtual try-ons evolving into intelligent, generative tools.
Strategic opportunity
Develop AI-powered tools that move beyond transactional search to mood-based discovery, helping consumers shop, style and gift intuitively
Stat: Preventative health, wellbeing and stress management drive consumer spending
Global – Life expectancy around the globe is set to rise by nearly five years between 2022 and 2050, yet the gap between lifespan and healthy lifespan remains a growing concern, according to Euromonitor International’s latest Trending Topics report.
Longevity is emerging as a defining consumer priority, with health expenditure projected to increase by £4.9bn ($6.7bn, €5.7bn) by 2040 – double the rise of the past 15 years. Nearly half of consumers (48%) believe they will be healthier in five years, signalling a shift towards proactive, prevention-first living.
Hydration has become a core health marker for Gen Z, with hydration-focused product launches across wellness, beauty and food up 25% in 2024. Across generations, moderation is also driving growth: non-alcoholic beverage alternatives are forecast to expand at 8% CAGR between 2024 and 2029. Meanwhile, stress management is increasingly influencing skincare, with 11% of online skus now carrying mood or stress-relief claims.
Head to the Longevity Topic for more on the latest developments in the mission for longer, healthier lives.
Strategic opportunity
Design products and services with wellness and longevity benefits, such as skincare with mood-boosting effects, non-alcoholic drinks infused with adaptogens, or supplements that target skin, stress and cognition, capturing demand for prevention-first health solutions