News 20.07.2022

Need to Know

Student housing applying decolonised architecture principles, a sensory-bending culinary perfume, and UK consumers are disappointed with customer service.

Canadian student housing with Indigenous design principles

Wii Gyemsiga Siwilaawksat by HCMA. Photography by Bright Photography, Canada
Wii Gyemsiga Siwilaawksat by HCMA. Photography by Bright Photography, Canada
On the lands of the Tsimshian Kitsumkalum First Nation, the Wii Gyemsiga Siwilaawksat student housing honours indigenous design, Canada

Canada – Architecture studio HCMA has unveiled a student housing and cultural centre with Indigenous design as a focal consideration. The space, called Wii Gyemsiga Siwilaawksat, is located at the Coast Mountain College on the ancestral lands of the Tsimshian Kitsumkalum First Nation. Its name translates roughly as ‘where learners are content and comfortable’ – a phrase that also reflects its modular, prefrabricated design and central atrium.

The centre is a response to calls for decolonial action and respect for the cultural practices of Indigenous people, as described in the UN Declaration on the Rights of Indigenous Peoples. The building itself features over 70 artworks from Indigenous artists, including carvings and murals. Meanwhile, a cultural room provides a safe space for students to share knowledge and cultural practice.

Traditionally, architects are used to having authorship over the design expression,’ said HCMA project architect Aiden Callison. ‘When we take a decolonised approach, we find ways to shift that power and develop processes where we take on the role of facilitators of the design process.’ Elsewhere, we previously identified the ways Google is capturing New Zealand’s Indigenous heritage through its inclusive office design.

Strategic opportunity

Beyond student housing, urban developers must find ways to integrate decolonial practices into public spaces from hospitals to retail establishments

Bunch’s rebranding embraces vibrant veganism

Bunch identity by Studio Nari, UK Bunch identity by Studio Nari, UK
Bunch identity by Studio Nari, UK Bunch identity by Studio Nari, UK

UK – The vegan platform is employing bold and hyper-real design cues in its visual refresh, created by creative practice and branding studio Studio Nari. Despite the recent rise of fake meats and other alternative proteins, the rebranding avoids this angle and instead refocuses on fruit and vegetables. Its new identity is fluid and dynamic, using visuals that mimic motions like tumbling, combining and growing to reflect ‘ingredients coming together to create a dish’, says the brand.

Bunch’s updated logotype also draws inspiration from organic foods, intentionally keeping small inconsistencies throughout the lettering which lend it a textural and varied feel. As Caterina Bianchini, the founder of Studio Nari, explains: ‘We began by drawing a logotype that felt human and not overly fussy, the typographic details were secondary rather than creating lettering that felt overly designed.’

Through this redesign, Bunch demonstrates how the Vibrant Veganism design direction is evolving in line with changing consumer habits.

Strategic opportunity

While veganism is now widely adopted in some countries and cultures, there is still a need for branding and communications that promote plant-based food in fun and accessible ways

These perfumes can also be poured on ice cream

US – Ice cream bar Salt & Straw is collaborating with Imaginary Authors Fragrances to create a range of edible perfumes that are being introduced as ice cream toppings. The three fragrances fuse ingredients that are both pleasant-smelling and flavoursome. A Cloud of Cocoa features Ecuadorian chocolate, malted milkshake and Japanese whisky; A Plume of Blooms features jasmine, honeysuckle and wild country garden; and A Swoon of Citrus combines Key lime pie, lychee and Italian lemon grove.

Balancing such ingredient combinations allows the perfumes to take on multi-functional uses in a novel but sophisticated way. ‘It was not only [about] finding the oils and then [figuring out] the concentrations to make them [both] something you’d want to smell [and] something unique to the perfume industry,’ says Josh Meyer, founder of Imaginary Authors fragrances. ‘[It was also about] making them something you’d want to spray on ice cream.’

In a similar vein, we’ve previously explored the Synaesthesia Scents that are merging olfactory and auditory experiences.

Culinary Perfume by Salt & Straw Ice Cream and Imaginary Authors Fragrances, US

Strategic opportunity

Food and drink brands should consider partnering with beauty and fragrance brands to create unexpected and experimental collaborations

Stat: Poor service fuels rise in consumer complaints in UK

Shopify Retail Hardware campaign Shopify Retail Hardware campaign

While many UK companies have improved how they handle complaints in recent years, The Institute of Customer Service (ICS) reports that the number of people complaining is on the rise. According to its UK Customer Satisfaction Index (UKCSI) 2022 report, the percentage of customers experiencing a problem with an organisation rose to 17.3%, higher than in July 2021 (14.9%) and January 2021 (16.4%).

The report also reveals an increase in the number of problems relating to the quality and reliability, as well as the suitability, of goods and services. With this in mind, some 35% of customers indicated that they would be prepared to pay more to guarantee excellent service, whereas just 12% would be willing to sacrifice the quality of customer service in order to receive the lowest possible price.

Given these figures, there is a need for retailers to develop clear strategies and communications to keep customers informed about their products and services – including any delays or difficulties. Such strategies are especially important at a time when the cost of living crisis is worsening.

Strategic opportunity

Retailers must prioritise clear communications to ensure a high level of service is delivered to customers. Consider assigning dedicated sales representatives to customers to offer a personalised service

Previous News Articles
TikTok top-selling beauty brand P.Louise to open immersive flagship store

News

TikTok top-selling beauty brand P.Louise to open immersive flagship store

Make-up brand P.Louise is set to open its first fully immersive store in Manchester Trafford Palazzo in autumn 2025.
Retail : Beauty : Pop Culture & Media
Kiehl’s teams up with Fortnite to make suncare part of play

News

Kiehl’s teams up with Fortnite to make suncare part of play

Cosmetics brand Kiehl’s is breaking new ground with a four-week activation inside online video game Fortnite, aiming to embed sun safety into gamin...
Kiehl’s : Suncare : Suncare Market
Stat: High churn rates threaten subscription services

News

Stat: High churn rates threaten subscription services

According to a new survey in the US and Europe from Recurly and Hanover Research, 66% of all cancellations occur within the first 12 months of a su...
Retail : Technology : Subscriptions
The Future Laboratory unveils Innovation Debrief 2025–2026 at Breakfast Briefing

News

The Future Laboratory unveils Innovation Debrief 2025–2026 at Breakfast Briefing

The Future Laboratory, alongside the team behind its trends intelligence platform LS:N Global, hosted its quarterly members-only Breakfast Briefing...
The Future Laboratory : Innovation Debrief 2025–2026 : Breakfast Briefing
AI physiotherapy clinic halves waiting time for back pain treatment

News

AI physiotherapy clinic halves waiting time for back pain treatment

A 12-week NHS pilot of Flok Health’s AI-powered physiotherapy clinic has cut waiting lists for back pain by 55% and overall musculoskeletal waits ...
AI : Ai Therapy : Healthcare
Stat: Young US adults turn to AI for daily brainstorms

News

Stat: Young US adults turn to AI for daily brainstorms

About six in 10 US adults under 30 have used AI to come up with ideas, compared with just two in 10 of those aged 60 or older, according to a study...
AI : Stat : Statistic
BBH Singapore creates the country’s first legal chewing gum for more than 30 years

News

BBH Singapore creates the country’s first legal chewing gum for more than 30 years

Creative agency BBH Singapore has developed Unthinkables, a hyper-chewy flavoured candy designed to mimic gum but made without a gum base to bypass...
Singapore : Advertising : Pop Culture & Media
Carebot GR-3 brings emotional intelligence to humanoid robotics

News

Carebot GR-3 brings emotional intelligence to humanoid robotics

Robotics company Fourier has unveiled its first full-sized humanoid companion robot, the Care-bot GR-3, to transform emotional interaction in care ...
Technology : Companionship : Robotics
Stat: Almost half of Substack publishers are using AI tools

News

Stat: Almost half of Substack publishers are using AI tools

Almost half of Substack publishers (45%) are using AI tools, according to a new survey of more than 2,000 of its writers, artists and podcasters.
Stat : Statistic
NYX turns beauty into game play for back-to-school on Roblox

News

NYX turns beauty into game play for back-to-school on Roblox

NYX Professional Makeup is amplifying its digital-first strategy with a bold return to Roblox by taking over the platform’s most popular high schoo...
Nyx Professional Makeup : NYX : Metaverse
You have 2 free News articles remaining. Sign up to LS:N Global to get unlimited access to all articles.
BECOME A MEMBER
SIGN IN