Before travel restrictions caused the globe to stand still, we saw how brands were finding ways to future-proof their customer relationships beyond travel, providing services that elevated the Before & After Travel experience.
In a survey, travel providers were falling short of travellers’ expectations and failing to deliver on their priorities, according to a survey by Expedia Partner Solutions. The survey found that more than a quarter of travellers wish providers would place more emphasis on customer service. Upgrading that level of customer service, Rosewood’s Las Ventanas al Paraiso in Los Cabos arranged butlers to greet customers at their front door and drive them to the airport, with a variety of personalised gifts along the way.
Meanwhile, Charleston hotel Zero George found a way to encourage visitors to continue positive habits after returning home. The hotel joined forces with meal delivery service Sakara to offer a meal plan that aims to establish healthy eating routines in the days following a holiday. ‘It alleviates the post-vacation blues and gives travellers something to look forward to when they get back,' says Vinson Petrillo, executive chef at Zero George.