Sweden – Payment solutions service Klarna is improving the e-commerce experience with a community-facing locker concept.
Dubbed the Modular Mailbox, the colourful lockers focus on areas of the retail journey that cause friction, combining different modules as a solution. Designed to sit within neighbourhoods, one module allows users to collect online orders, another is for recycling parcel wrapping, while a more innovative element could enable 3D printing.
The concept could also support community sharing. ‘There could be an app for your neighbourhood where you could request a screwdriver, and a neighbour would drop one off in the box,' explains Rasmus Fahlander, product director of purchase experience. The Modular Mailbox is the result of Klarna’s latest research project – Klarna Future Shopping Lab – which is designed to elevate convenience, inspiration and value for shoppers.
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