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Learn how trends such as DTC Directories, Secondary Waste Retail and Sonic Identities will shape the retail sector in 2020.
More than ever, brands aspire to get closer to consumers. But as the number of communication channels has grown, the relationship between them has become more complex. Brands savvy to this shift are realising that they must reconsider how they connect with their customers and fundamentally alter their perception of them.Throughout this webinar, The Future Laboratory's co-founder Martin Raymond discusses the market shifts and emerging trends that your business need to know.
Follow this up by reading our Feedback Frontiers macrotrend and watching the accompanying webinar to discover why brands need to elevate and evolve their customer service teams from a cost centre to a driver of profit.
Tickets are now available for our Retail Futures 2021 online event. As a valued member of LS:N Global, you get free access. RSVP here to let us know you will be attending.
If you're interested in booking our experts to deliver any of our macrotrend research as a presentation or strategic workshop, get in touch with our team to discuss an option that fits your business.