Retail Webinar: Feedback Frontiers

26 : 04 : 2021 Retail Experience : Retail : Ecommerce

As Covid-19 forces the world to collectively recalibrate, the retail sector must use this crisis as an opportunity to create more resilient and agile systems.

Retail Futures 2020: Feedback Frontiers macrotrend

As communications with consumers become more circular and conversational, brands are treating every micro-interaction as a valuable opportunity to lean in, learn and improve their model. The ever-changing nature of digital communication is challenging the retail sector to reconsider outdated ideas about marketing, branding and customer service.

Throughout this webinar, The Future Laboratory's co-founder Chris Sanderson will take you through the Feedback Frontiers macrotrend in detail and discuss why brands will need to elevate and evolve their customer service teams from a cost centre to a driver of profit.

Tickets are now available for our Retail Futures 2021 online event. As a valued member of LS:N Global, you get free access. RSVP here to let us know you will be attending.

If you're interested in booking our experts to deliver any of our macrotrend research as a presentation or strategic workshop, get in touch with our team to discuss an option that fits your business.

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