Retail

Retail Industry Trends : From groceries to placemaking, retail is becoming more immersive, expressive, dramatic and hyper-personalised.

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Selfridges’ Andrew Keith on retail’s hyperphysical future

By Abi Buller 21 : 04 : 2022 Retail : Stores : Department Stores

The managing director of Selfridges examines the ways that retailers can create immersive, engaging and Hyperphysical Store experiences.

Selfridges’ Andrew Keith on retail’s hyperphysical future

In-transit Retail Innovations:

How do the three Ts – technology, targets and trends – help turn travel time into valuable retail time? LS:N Global talks to Lennard...

Travel Retail : Airport Futures : Travel & Hospitality

Five Luxury Brands Recrafting Heritage In-Store:

Luxury brands are opening flagship and pop-up stores with new codes of craft and heritage embedded into the physical destination.

Luxury : Retail : Heritage

Weaving Omani Heritage into Haute Parfumerie:

Amouage's chief creative officer Renaud Salmon talks to LS:N Global about embarking on a global retail expansion that creates a...

Luxury : Perfume : Middle East

Brand Innovation Debrief: Snap’s Retail Play:

Facing stiff competition in the social media market, Snapchat’s developer is bringing its expertise in augmented reality to advertisers,...

Media : Entertainment : Retail

Is Essentialism the Future of Branding?:

Tim Jones, head of strategy at global branding agency venturethree, believes brands should embrace the philosophy of essentialism and...

Civic Branding : Branding : Democratised Branding

Branding’s Transformation Age:

Design and experience strategy is evolving to become a form of collaborative engagement along a narrative arc of surprise and...

Design : Experience : Tomorrow's Leadership

Six Fashion Brands Deploying EQ-Commerce Strategies:

As consumers expect brands to deliver super-personalised offers, meet the fashion businesses turning to EQ-Commerce strategies to help...

Fashion : Retail : EQ-commerce

Three Takeaways from VivaTech 2023:

At Europe’s biggest start-up and tech event, VivaTech (14–17 June, Paris), AI was unsurprisingly the dominating topic, but also notable...

Technology : Design : Retail

AI-powered Groceries:

From cost savings and circular economies to consumer behaviour forecasting, food innovators are turning to artificial intelligence to...

Retail : Food & Drink : Technology

How Travel Retail is Evolving:

For the travel retail marketplace, Chinese shoppers are still the predominant target customers as they resume overseas trips. We round...

Retail : Travel : Beauty

World Retail Congress 2023: Resilient Retail Futures:

World Retail Congress 2023 in Barcelona explored how innovators are embracing purpose, transformation and resilience in the aftershock...

Technology : Retail : Sustainability

Five Beauty Retailers Deploying EQ-Commerce Strategies:

Beauty brands are investing in store experiences that deliver tailored services and bespoke interactions, where each touchpoint informs...

EQ : E-commerce : Commerce

The Rise of the Expert Influencer:

As users increasingly seek transparency, trust and intention on Instagram, a new wave of influencers are emerging, full of professional...

Retail : Advertising & Branding : Fashion

Four Luxury Fashion Brands Stepping into the Home:

As consumers spend more time and money upgrading home spaces, luxury fashion brands are racing to develop dedicated homeware lines.

Luxury : Fashion : Design

The EUX Factor:

Quinine’s founder Ian Johnston explains why the future of the retail experience is to blend all touchpoints with the customer into a...

Retail : Technology : Design

The Overconsumption Mindset:

Dr Daniel Benkendorf, professor of psychology at the Fashion Institute of Technology (FIT) in New York, considers why a growing number...

Sustainable Fashion : Climate Change : Global Warming

EQ-Commerce:

Innovative retailers are using technology to create intelligent, empathic commerce journeys – where every touchpoint is a learning...

Retail : Technology : Media And Technology

Kidswear Market:

Following in the global fashion market’s footsteps, the children’s section is becoming more agile and eco-conscious.

Fashion : Youth : Retail

Transforming Brand Loyalty:

Ross Basri, co-founder of Uptop, explains how non-fungible tokens (NFTs) could transcend fluctuating popularity to create value-driven...

Retail : Technology : Society

Live Commerce Opportunities in the US:

Live-stream commerce may not have followed the same trajectory of popularity in Western markets as it has in China but its potential as...

Retail : Media & Entertainment : Technology

Digital Display Futures:

Online visual merchandising faces structural challenges as customers simultaneously seek aspirational relatability, quality and...

Visual Merchandising : Retail : E-commerce

Future Airport Commerce:

A new report by Kinetic Consultancy explores how digital enhancements and new concept developments can improve the airport customer...

Airports : Commerce : Retail

Browsing The Future of Bookshops:

While the book economy continues to grow, bookshops must re-invent themselves to remain relevant – but they’re not going anywhere.

Retail : Retail Experience : Online Retail

Next-level Luxury Pop-ups:

Brands are experimenting with niche campaign moments and product drops via pop-ups – with the aim of better understanding regional and...

Luxury : Retail : Advertising

Future-ready Retail:

Retail designer, futurist and author of Future Ready Retail, Ibrahim Ibrahim, is on a mission to reboot physical retail in the face of a...

Retail : Design : Society

So Far, So What, Sephora?:

PR and brand-building expert Jo Jones on why the long-awaited and anticipated relaunch of Sephora in the UK created a polite hum not a...

Beauty : Retail : Wellness

Battersea Power Station Redefines Retail Placemaking:

London’s iconic Battersea Power Station is giving UK shopping malls new agency with its mix of cultural and historical relevance,...

Retail : Placemaking : Architecture

Future Forecast 2023: Retail:

From the growth of Web3 retail to expanding phygital opportunities, hyperphysical spaces and exclusive spaces for VICs, we look ahead to...

Retail : Ecommerce : Design

Supermarkets in 2050:

In just 30 years, we can expect supermarkets to facilitate bio-hacking, offer store-grown personalised foods and provide planet-friendly...

Food : Health : Wellness

Retail’s New UX Sustainability Hubs:

As consumer demand for value-driven retail increases, a new wave of Hyperphysical Stores offering sustainability-focused customer...

Retail : Sustainability : Fashion

The Awe Economy:

Brands are harnessing the science behind awe to create experiences that invoke wonder and awaken self-transcendence.

Travel & Hospitality : Design : Architecture

Teen Fashion Market:

Brands are re-imagining teen fashion with engaging activations spanning physical retail and the metaverse as the sector undergoes a...

Youth : Fashion : Retail

De:Store brings Web3 Retail closer:

Former Japanese fashion influencer Datz Itsuki Daito hopes to create a decentralised retail model for a Web3 world.

Retail : Media & Entertainment : Technology

Resale Redux:

The resale market is enjoying a resurgence, taking on fast fashion as a (mostly) guilt-free alternative, and allowing younger consumers...

Retail : Fashion : Sustainability

Meta-phygital Retail Market:

By hosting events and product launches that bridge the gap between the physical and virtual realms, digital-first brands are unlocking...

Web3 : Metaverse : Retail

Open-door HQs:

Retailers are opening their HQs to the public, turning them into destinations for storytelling, transparency and deeper customer...

Retail : Transparency : Hospitality

Five Retailers Embracing Hyperphysical Store Design:

Retailers are tapping into elevated store design concepts to create memorable and meaningful customer experiences.

Retail : Architecture : Design

Gated Retail:

As the race to court very important clients (VICs) heats up, luxury brands are opening private boutiques for their top-spending customers.

Luxury : Retail : Fashion

Inflationary Loyalty Market:

As inflation increasingly affects customer spending power, brands are having to innovate and develop new strategies to boost loyalty.

Retail : Finance : Society

Neo-collectivists:

As we move from an individually minded society to a collective one, we meet the community championing new ways of sharing, caring and...

Community : Neo-collectivism : Network

Membership Retail:

A wave of apparel brands are shunning mass selling in favour of membership models, in turn reducing product waste and cultivating...

Retail : Memberships : Loyalty

Retail-flation Responses:

Amid rising inflation and the knock-on effect of the war in Ukraine, retailers are innovating to support consumers’ tightening purse...

Retail : Society : Technology

Budget Bots:

With consumers financially challenged due to global inflation they are turning to financial apps and services that automatically...

Finance : Technology : Retail

Selfridges’ Andrew Keith on retail’s hyperphysical future:

The managing director of Selfridges examines the ways that retailers can create immersive, engaging and Hyperphysical Store experiences.

Retail : Stores : Department Stores

Hyperphysical Stores:

In a post-Covid landscape, changing consumer needs are driving retailers to rethink bricks-and-mortar stores to be more engaging,...

Retail : Bricks-and-mortar : Stores

Retail Therapy:

Stores and retail experiences are leaning into mental healthcare in order to de-stigmatise, elevate and boost the accessibility of...

Retail : Health & Wellness : Society

Next-door Commerce:

Having re-engaged with their local communities, neighbours are inspiring new retail models based on hyper-local trading and sharing of...

Retail : Placemaking : Local

Why retail requires long-term metaverse strategies:

Justin Hochberg, CEO of Virtual Brand Group, explains the untapped benefits of the metaverse, from R&D to phygital marketing and avatar...

Retail : Metaverse : Virtual

Crypto-and-Mortar:

With more consumers investing in virtual assets, bricks-and-mortar retailers are exploring ways to market and sell NFTs in physical...

Retail : Media : NFTs

How STH BNK is nurturing retail’s Eco-venient future:

It’s time for landlords to embrace experimentation, flexibility and transparency, says David Monaghan, general manager of commercial and...

Retail : Sustainability : Health & Wellness

How fashion NFTs can spark eco-action:

Brad Morris, founder of digital fashion house MYAMI, shares how NFTs can be used as virtual tools for prompting environmental action.

Fashion : Metaverse : Climate

Five Ways Retail can Maximise the Metaverse:

The buzz around virtual worlds isn’t waning. For retailers, it’s providing space for novel marketing, brand education and alternative...

Retail : Media And Entertainment : Technology

Rewilding Retail Market:

The retail industry is implementing greener infrastructural strategies that benefit, shoppers, workers and the environment on a wide scale.

Retail : Nature : Health & Wellness

Play-tail:

Retailers are targeting families with interiors dedicated to children’s play and engagement that help to ease shopper pain points and...

Retail : Architecture : Design

Situ Live’s storytelling is augmenting physical retail:

Situ Live’s playhouse is a home-like space where technology, gadgets and exercise equipment are brought to life, giving brands a direct...

Retail : Technology : Customer Experience

It’s time to wake up to the metaverse mall:

With Fortnite, Minecraft and Roblox thriving, the metaverse’s doors have been flung open. But when will retailers start building their...

Retail : Technology : Gaming

Alco pop-ups:

Retailers are driving customers to bricks-and-mortar locations through alcohol and nightlife partnerships that capitalise on the...

Retail : Drink : Alcohol

David Rockwell on turning constraints into dramatic retail opportunities:

Following the publication of his new book Drama, the architect discusses why limitations and impermanence will underpin a more human...

Retail : Architecture : Placemaking

Five influ-seller platforms for next-gen retail:

The apps and platforms helping retail brands seize the reach of influencers and celebrities by transforming them into sales people...

Retail : E-commerce : Marketing

Curator Kids:

As young people navigate an age of information overload, they are revolting against the relentless creation of content – and choosing to...

Youth : Media : Alternet Economies

Contemplative Stores:

Taking cues from places of tranquillity and contemplation, retailers around the world are altering interiors to re-introduce shoppers...

Retail : Health & Wellness : Covid-19

Fashion Rental Market:

Fashion rental services are evolving to benefit brands and consumers, providing new revenue streams, peer-led style inspiration and...

Fashion

Galaxy’s live-stream app animates fashion resale:

Danny Quick, co-founder of retail app Galaxy, explains why live video selling will foster a community-led future for fashion resale.

Retail : Fashion : Sustainability

Retailers must think beyond the category to compete:

It’s no longer enough to offer local events at flagship stores – now, retail must take inspiration from other sectors entirely, from...

Retail : Customer Experience : Leisure

Coterie Consumerism:

As e-commerce booms, Generation Z fashion brands are turning our digital habits into physical activations to make the shopping...

Fashion : Retail : Youth

Barter Brands:

Inter-Covid, bartering is gathering pace, giving retail brands a chance to explore systems where customers trade items for access to...

Retail : Society : Payments

Next-gen Grocery Market:

Amid soaring online grocery sales, nascent food shopping services are stepping up to offer a higher level of speed, speciality and even...

Grocery : E-commerce : Sustainability

We’re living in the age of the Meme Brand:

Welcome to kamikaze capitalism, where business rules are inverted, creative destruction becomes destructive creation and brands compete...

Branding : Advertising : Gen Z

Destination Retail Redux:

New opportunities are emerging to transform retail hubs into community-first assembly points that offer more diverse activities for...

Retail : Architecture : Society

Criteria Retail:

From groceries to homeware, retail brands are communicating their social and eco-values to customers by setting strict criteria for...

Retail : Society : Sustainability

Fashion rental’s future is locally peer-to-peer:

Jen Charon, co-founder of Loanhood, explains why local communities and peer-to-peer interactions will drive the future of fashion rental.

Fashion : Retail : Sustainability

Why brandsplaining is retail’s new battleground:

Brands continue to market to women using sneaky sexism and corporate feminism tactics, say Jane Cunningham and Philippa Roberts,...

Advertising : Retail : Society

Eco-venience Retail:

Accelerating e-commerce and demands for expedited delivery are forcing a new framework that puts eco-conscious practices at the centre...

Retail : Sustainability : Technology

The rise of retail’s third-space storefronts:

Brands are commodifying outdoor space to create retail destinations that blend into the urban fabric while fostering play, exploration...

Retail : Architecture : Design

Subscriptions Market:

Offering convenience, discovery and a way to support local businesses, retailers are seizing upon subscription services as a...

Retail : Subscriptions : Sustainability

Offset Sellers:

Amid accelerating e-commerce, new services are helping retailers to make carbon offsetting a more accessible and convenient part of the...

Retail : Sustainability : Carbon Offsets

Interactive Eco-labels:

To inspire greener behaviour among customers, fashion brands are elevating their product labels to promote transparency and product...

Fashion : Sustainability : Retail

Five pioneers promoting cause-driven retail:

In 2021, retail is about much more than acquisition and profit – for these five innovators, it’s a chance to make a positive difference...

Retail : Society : Sustainability

Evrythng’s quest to make a trillion products traceable:

Niall Murphy, CEO and co-founder of Evrythng, is on a mission to give every item manufactured each year a unique ID that will bring...

Retail : Technology : Traceability

The Urgent Company accelerates sustainability:

Industrialised food systems are broken. Paul Kollesoff, co-founder of The Urgent Company, explains how a more intelligent CPG eco-system...

Food : Sustainability : Drink

China Green Retail Market:

Propelled by the impact of the pandemic and shifting mindsets of Millennial and Gen Z consumers, China’s tone is changing when it comes...

Retail : China : Sustainability

Micro-mmunity Retail:

Retail brands are swapping flagship and big-box store formats for downscaled neighbourhood shopfronts with services curated to the needs...

Retail : Customer Experience : Local

Augmenting Automotive Retail:

In the pandemic age, luxury car retail is driving in a new direction, turning to virtual experiences and anti-sales showrooms to win...

Luxury : Retail : Automotive

The hyper-local services levelling up logistics:

From ride-sharing retail to community collection points, third-party services are elevating, expediting and securing the delivery of...

Retail : E-commerce : Logistics

Moral Commerce:

In the wake of Black Lives Matter, consumers are seeking brand allies and making shopping decisions informed by their socio-political...

Retail : Finance : Sustainability

Dematerialising fashion:

Marjorie Hernandez de Vogelsteller, co-founder of The Dematerialised, examines the future of clothing and the potential for digital...

Fashion : Retail : Digital Fashion

Four ways social media is reshaping shopping:

Social networks and gaming environments are opening up as shopping platforms, prompting retailers to take their strategies into new,...

Retail : Ecommerce : Online Retail

MetaFactory creates internet-owned brands:

Drew Harding and Hammad Jutt, co-founders of MetaFactory, discuss how cryptoculture and decentralised brand economies are redefining retail.

Retail : Cryptocurrency : Fashion

Luxtainment:

As spending moves online, luxury brands are exploring new content marketing opportunities that combine entertainment with expertise and...

Luxury : Retail : Entertainment

Second-hand Brands:

Brands are taking back control of their second-hand stock and launching dedicated platforms and spaces to sell pre-owned products.

Retail : Resale : Fashion

Repurposed Retail Market:

As Covid-19 hits real estate, vacant department stores, shopping malls and their car parks are being given a new lease of life.

Retail : Architecture : Fulfilment

The digital evolution of neighbourhood stores:

With Covid-19 bolstering spending in local stores, new platforms are emerging that digitise independent retailers and boost access for...

Retail : Technology : Food

How The Yes is re-imagining algorithmic retail:

Julie Bornstein, co-founder and CEO of The Yes, explains her vision for intelligent e-commerce and the importance of curated online...

Retail : Media And Entertainment : Fashion

Off-price Retail Strategies:

To counteract the surplus stock resulting from Covid-19 closures and slower spending, brands are innovating with new off-price retail...

Retail : Pricing : Luxury

Deadstock Designers:

As the pandemic leaves fashion brands with a glut of unsold apparel, designers are shifting focus to dead stock and agile new waste...

Fashion : Retail : Design

DIY Dressing Market:

With sustainability increasingly front of mind, consumers are getting creative with their clothing and opting for DIY fashion over new...

Fashion : Sustainability

Inclusive exclusivity is the new retail experience:

With retail experiences limited by the pandemic, brands are driving desire by creating secretive spaces for those in the know.

Retail : Fashion : Marketing

Agile Artisans:

Revealing a more resilient business model, ethical fashion and homeware brands are supporting their artisan suppliers during the...

Fashion : Homeware : Retail

Studio Stores:

Faced with declining footfall and fallout from coronavirus, retailers are reclaiming their stores as multimedia hubs for content creation.

Retail : Media : E-commerce

Four ways retail is becoming a phygital playground:

Innovative applications of established technologies are creating multi-layered, mixed-reality retail experiences that merge digital and...

Retail : Phygital : Fashion

Squadded recreates the mall effect online:

Elysa Kahn, co-founder of Squadded, highlights the potential for the new social e-commerce solution and the difference between shopping...

Retail : Fashion : E-commerce

Makers Market:

As craft culture and the hobby renaissance build momentum, retail opportunities abound for a wave of consumer businesses founded by makers.

DIY : Retail : Craft

Flagship Fulfilment:

As consumers continue to value speed, retail brands are doubling down on the ways supply chains, logistics and fulfilment can enhance...

Retail : Technology : Logistics

Feedback Frontiers:

As communications with consumers become more circular and conversational, brands are treating every micro-interaction as a valuable...

Retail : E-commerce : Digital

Discovery Grocers:

Online grocers are putting personalisation at the heart of their offering, from curated shopping baskets to SMS advisers.

Retail : Food : Technology

Eco-ambitious Retail:

Brands are self-imposing sustainability goals on their businesses that – while initially financially impactful – validate them as...

Retail : Sustainability : Brand 2020

Consumer Surveillance Market:

Originally created as a means for retailers to generate targeted ads, consumer surveillance has evolved into a lucrative eco-system to...

Retail : Data : Surveillance

How circular retail could create new cashless economies:

Fashion futurist and professor Karinna Nobbs proposes that digital retail experiences can be exchanged for unwanted physical products.

Retail : Sustainability : Circular Economy

SMS is changing the face of customer service:

Brands and retailers are using SMS to offer their expertise as a personal service rather than to simply encourage customers to buy more...

Retail : Customer Service : Technology

Experiential luxury malls:

Shedding their teen hangout reputation, retail centres are being given an experiential upgrade as operators set their sights on affluent...

Luxury : Retail : Architecture

DTC Directories:

A crop of third-party platforms are offering new ways to filter through the growing number of digital and direct-to-consumer brands.

Retail : DTC : Shopping

Generation Z Stores:

A youth boom is set to shake up bricks-and-mortar shopping, so retailers must adapt their strategies to meet the unique preferences of...

Retail : Generation Z : Shopping

Diving into Lush’s phygital experiments:

Charlotte Nisbet talks about the brand’s phygital retail experiments, from packaging-free stores and recyclable shop fit-outs to machine...

Retail : Beauty : Technology

Accessible Retail Market:

Retailers are investing in the accessibility of their physical and digital channels to support the needs of disabled and neurodiverse...

Retail : Inclusivity : Implicit Inclusivity

Digital Architects:

A new community of consumers are curating fresh digital eco-systems to create new opportunities to engage with brands in a meaningful way.

Retail : Communities

Obsess is upending the e-commerce interface:

Neha Singh, founder and CEO of experiential e-commerce platform Obsess, on the power of discovery to shape the future of retail.

Retail : Youth : Technology

Circular store design:

Consumers’ increasing interest in sustainable living is reflected in new retail destinations, where materials, design details and...

Retail : Sustainability : Design

The frictionless future of grocery retail:

In the wake of Amazon Go, grocery retailers are exploring how in-store technology can streamline the purchasing process.

Retail : Supermarkets : Technology

The anti-choice homeware movement:

Overwhelmed by choice, Millennials are turning to brands that offer a streamlined, limited approach to homeware shopping.

Retail : Sustainability : Homeware

Secondary Waste Retail:

New retail systems are professionalising the waste sector, transforming it into a consumer-facing currency and future new economy.

Retail : Fashion : Sustainability

Re-usable Packaging Market:

Growing concern about the environmental impact of plastic packaging is driving innovations in re-usable and refill concepts among...

Retail : Packaging : Sustainability

Peer Platforms:

A trust deficit between shoppers and brands is driving the rise of community-led platforms where purchasing tips and style advice are...

Retail : E-commerce : Peer To Peer

Streamlining phygital retail:

Brian Bolke, founder of The Conservatory, on this tech-enabled store’s strategy to assimilate the changing retail landscape.

Retail : Luxury : Digital

Eco-logistics:

In a bid to reduce the growing environmental impact of e-commerce, retailers are rethinking their logistics and developing new...

Packaging : Sustainability : Retail

How mobility is transforming last-mile delivery:

Autonomous driving technology promises to have a transformative impact on how we receive our purchases.

Retail : Delivery : Automotive

Community Commerce:

A new wave of decentralised retail concepts are transforming e-commerce as consumers look for alternative ways to access and exchange...

Retail : Media : Entertainment

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Selfridges’ Andrew Keith on retail’s hyperphysical future

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