Retail

Retail Industry Trends : From groceries to placemaking, retail is becoming more immersive, expressive, dramatic and hyper-personalised.

SMS is changing the face of customer service

14 : 01 : 2020 Retail : Customer Service : Technology

Brands and retailers are using SMS to offer their expertise as a personal service rather than to simply encourage customers to buy more products.

SMS is changing the face of customer service

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World Retail Congress 2024: Community Commerce

Big Ideas

World Retail Congress 2024: Community Commerce

From Claire’s to Sporty & Rich, innovative retailers are reshaping the landscape by fostering community engagement, inclusivity and social impact.
Retail : Advertising & Branding : Youth
Moving African Fashion Forward

Viewpoints

Moving African Fashion Forward

Fashion business consultant Ramata Diallo sits down with LS:N Global to unpack what’s new and next for the African fashion industry.
Africa : Fashion : Retail
World Retail Congress 2024: Let’s Get Hyperphysical

Big Ideas

World Retail Congress 2024: Let’s Get Hyperphysical

From Primark to Nike and Printemps, the World Retail Congress analysed how retailers are seducing passers-by with innovative in-store experiences a...
Retail : Design : Luxury
Archi-tainment

Micro Trends

Archi-tainment

A new generation of transformative structures focused on next-level entertainment experiences are set to influence commercial, public and third spa...
Design : Architecture : Spatial Design
Five Champagne and Wine Brands Exploring Provenance Retail

Big Ideas

Five Champagne and Wine Brands Exploring Provenance Retail

Moving away from the traditional store experience, champagne and wine brands are using authentic storytelling to disrupt how and where consumers vi...
Wine : Retail : Champagne
Curated Clutter

Micro Trends

Curated Clutter

Culture is experiencing a move from clean to cluttered, but this consumer shift is not just about aesthetics.
Fashion : Pop Culture : Marketing
Retail Staff Futures

Big Ideas

Retail Staff Futures

There is a new chapter ahead for the retail workforce amid post-pandemic challenges, AI integration and consumers’ thirst for human connection.
Future Of Work : Retail : Technology
The Rise of the C-Store

Micro Trends

The Rise of the C-Store

Brands are re-appraising the convenience store sector, viewing this once low-key retail channel as a valuable, authentic backdrop for launches, bra...
Retail : Food & Drink : Fashion
Autonomous Retail Futures

Viewpoints

Autonomous Retail Futures

Lisbon-based start-up Sensei’s just-walk-out technology places convenience and intuition at the heart of the retail experience, says co-founder Joa...
Artificial Intelligence : Future Of Retail : Autonomous Retail
Five Must-See Hyperphysical Stores in New York

Big Ideas

Five Must-See Hyperphysical Stores in New York

From appointment abodes to new third spaces designed for meditative browsing, these new stores have turned the Big Apple into a hyperphysical shopp...
Retail : Fashion : Luxury
Five Luxury Leisure Pop-Ups

Big Ideas

Five Luxury Leisure Pop-Ups

As the personal luxury goods market rebounds and consumers continue to seek out experiences across travel, leisure and dining, luxury brands are di...
Luxury : Travel & Hospitality : Retail
NRF 2024 Retail’s Big Show: Community, Luxury and Loyalty

Big Ideas

NRF 2024 Retail’s Big Show: Community, Luxury and Loyalty

At the biggest retail conference in the US, all eyes were on experiential retail, the evolution of the luxury consumer and the critical role of loy...
Retail : Events : Luxury
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