Customer Experience

The ideas, innovations and experts that will help shape the future of customer experience through 2030 and beyond

Tomorrow’s New Materials

The 10 paradigms in material innovation that we believe will disrupt industry in the coming decades.

Virtual Textures

Aleksandra Gudkova has demonstrated a new approach to displaying garments on the web.

Digital Public Art

Rob Anders on making digital works more accessible, and why retail spaces are ripe for an art-driven revamp.

Future Trust Marks
Video

Future Trust Marks:

From space-mined minerals to income-adjusted goods and branded cities, the labels that will help consumers make informed choices beyond...

 Retail : Artificial Intelligence : Food And Drink
Samsung gives a voice to the future family
Video

Samsung gives a voice to the future family:

A new advertising campaign shows how Samsung’s voice assistant could help families cope with the impact of degenerative illnesses.

 Technology : Voice Devices : Advertising
The future of airport retail is hyper-personalisation

The future of airport retail is hyper-personalisation:

With vast amounts of passenger data tied up in boarding passes, let’s use it to transform the airport retail experience, says Lee...

 Airport Retail : Duty Free : Customer Data
An unbreakable material for smartphones

An unbreakable material for smartphones:

Samsung Display, the branch dedicated to the SMART range of LED products within the company’s technology portfolio, has developed a...

 Material Futures : Technology : Science
Interfaces of the future must focus on human needs

Interfaces of the future must focus on human needs:

Virtual interfaces that were once Hollywood fantasies are fast becoming a reality. But, asks Lee Fasciani, founder and creative director...

 Artificial Intelligence : Intuitive Interfaces : Territory Projects
A smart bandage that provides medical treatment

A smart bandage that provides medical treatment:

Researchers at Tufts University have engineered a smart bandage that can deliver drug treatments and monitor wounds.

Technology : Smart Device : Science
Hasna Kourda on how AI will drive more mindful purchasing

Hasna Kourda on how AI will drive more mindful purchasing:

The co-founder of the Save Your Wardrobe app explains why digitising our wardrobes will streamline consumption and help brands to...

 Fashion : Artificial Intelligence : Retail
Designer brings physical garments into the digital world
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Designer brings physical garments into the digital world:

The Netherlands – Aleksandra Gudkova, a recent graduate from Design Academy Eindhoven, has demonstrated a new approach to displaying...

 Fashion : Digital : Technology
Rob Anders on digital art’s global opportunity

Rob Anders on digital art’s global opportunity:

The co-founder and CEO of digital art platform Niio on making digital works more accessible, and why retail spaces are ripe for an...

 Technology : Media : Retail
Have brain-computer interfaces come of age?
Video

Have brain-computer interfaces come of age?:

Mind control could soon replace clicks, gestures and voice commands as our main means of interacting with the digital world.

 Digital : Media : Gaming
Can technology save the bank as we know it?

Can technology save the bank as we know it?:

Consumers’ on-the-go lifestyles have driven demand for convenience in all aspects of daily life, but as banks try to keep up are they...

 Finance : China : Banking
Wearables of the future could be made of biosmart materials
Video

Wearables of the future could be made of biosmart materials:

Puma’s global director of innovation Charles Johnson on the brand’s recent collaboration with MIT Design Lab and how biodesign could be...

 Puma : Wellbeing : Biodesign
How AI inspectors could safeguard consumer expectations

How AI inspectors could safeguard consumer expectations:

Through the lens of a fictional future scenario, we explore how technology is driving key behavioural shifts among brands and...

 Customer Experience : Far Futures : Scenario
How robots are transforming the travel and hospitality sectors

How robots are transforming the travel and hospitality sectors:

Service robots are appearing in a range of contexts from airport departure lounges to restaurants and hotels.

Hospitality : Travel : Technology
Does Pepper the robot represent the dawn of hospitality bots?

Does Pepper the robot represent the dawn of hospitality bots?:

Jonathan Boiria from Softbank Robotics discusses how its robot Pepper will infiltrate the West.

 Hospitality : Travel : Technology
Navigating the ethics of lab-grown materials

Navigating the ethics of lab-grown materials:

Designer Christina Haxholm discusses how synthetic biology can create a more sustainable fashion industry, and brands can help propel...

 Fashion : Biotechnology : Materials
Future textiles will be made from seaweed and dissolving thread
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Future textiles will be made from seaweed and dissolving thread:

The winners of H&M Foundation’s Global Change Award 2018 are pioneering circular processes in the fashion supply chain, using...

 Fashion : Sustainability : Circular Economy
Synthetic Leather Market
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Synthetic Leather Market:

Synthetic leather is evolving from low-quality, environmentally damaging pleather to a luxury staple for eco-conscious fashion brands.

Fashion : Apparel : Sustainability
Preston Lewis on encouraging exercise through gamification
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Preston Lewis on encouraging exercise through gamification:

The co-founder of Black Box VR discusses virtual reality gyms and their potential impact on consumers who want to raise their fitness...

 Health And Wellness : Health : Wellness
Will brands start selling digital apparel in video games?

Will brands start selling digital apparel in video games?:

Innovators are looking to the blockchain to create a universal marketplace for in-game items.

Gaming : Digital : Retail
The challenges of establishing autonomous retail in China

The challenges of establishing autonomous retail in China:

Joshua Xiang, executive vice-president of R&D at Suning Commerce Group, explains why automated stores are big in Asia.

Retail : Artificial Intelligence : Sport
What if bots started developing their own social behaviours?

What if bots started developing their own social behaviours?:

The long-term impact of robot culture and AI needs to be better investigated by the media and advertising industries.

 Technology : Digital : Artificial Intelligence
How gaming will define the future of customer service
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How gaming will define the future of customer service:

The £81.7bn ($108.9bn, €91.7bn) gaming industry will transform customer service, from the way consumers budget to how they engage...

 Tech : Technology : Retail
Corinne van Grevenbroek on a post-verbal future
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Corinne van Grevenbroek on a post-verbal future:

The concept designer discusses how augmented reality has the potential to create new forms of emotive interaction.

 Communication : Augmented Reality : Media
What programmable membranes mean for the future of apparel
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What programmable membranes mean for the future of apparel:

Material surfaces that can change their texture could be the future of functional apparel.

 Fashion : Sportswear : Product Design
These concepts reveal the Future of Convenience
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These concepts reveal the Future of Convenience:

In the future we will expect seamless and personalised service to be the default customer experience. What products and systems will...

 New Consumer Experience : Retail : Service
A post-material consumer experience

A post-material consumer experience:

London – Central Saint Martins graduate Martina Rocca’s Emovos project explores the ethical implications of a future in which brands...

 Technology : Retail : Fashion

Related to Customer Experience

Why retail programming will outshine product Opinion

Why retail programming will outshine product

A new template is emerging for a successful shopping experience, and it has little to do with the products offered, writes Emily Hamilton, director of brand marketing at FRCH.

Retail : Fashion : Customer Experience
World’s first AI newsreaders debut in China News

World’s first AI newsreaders debut in China

Xinhua, China’s state-run media outlet, presented its new digital anchors at the World Internet Conference.

Technology : Artificial Intelligence : Media
Stat: America’s fitness industry is growing, but so is obesity News

Stat: America’s fitness industry is growing, but so is obesity

Obesity has long been a major health concern for Americans. According to a report by IHRSA Global, the rate is still rising; prevalence of adult obesity in the US increased by 17% between 2007 and 2017. However, these consumers appear to be getting fitter. The report also found that there has been a 21% increase in gym membership over the same period.

Health : Wellness : Culture
Four key themes from Web Summit 2018 Big Ideas

Four key themes from Web Summit 2018

At this year's Web Summit, loneliness emerged as the next frontier in health and wellness, while technology companies showed how they are working to better protect global citizens’ futures.

Technology : Health & Wellness : Retail
A blockchain smart city for the Nevada desert News

A blockchain smart city for the Nevada desert

Cryptocurrency millionaire Jeffrey Berns plans to create a ‘new kind of business and residential community’ powered by blockchain.

Smart Cities : Blockchain : Architecture
Thought-starter: How will blockchain transform our future wardrobe? News

Thought-starter: How will blockchain transform our future wardrobe?

Through the lens of a fictional future scenario, we ask: what happens when we place caveats on where, when and how often we can wear virtual fashion?

Fashion : Blockchain : Far Futures
Video games are an untapped opportunity for brands Opinion

Video games are an untapped opportunity for brands

As the physical and digital worlds continue to blur, brands have an opportunity to innovate within the video games sector, says freelance writer Josh Walker.

Retail : Fashion : Leisure
H&M augments the runway experience News

H&M augments the runway experience

The Swedish retailer's collaboration, H&M x Moschino, uses augmented reality (AR) to immerse viewers in the collection.

Fashion : Media : Augmented Reality
The digital studio driving fashion’s open-source future Big Ideas

The digital studio driving fashion’s open-source future

Jimmy Herdberg, co-founder of Swedish fashion studio Atacac, on how digitising the design and manufacturing process can foster more meaningful relationships with consumers.

Fashion : Retail : Technology
Dutch Design Week 2018: Plastic Culture makes bioplastic and food from one plant News

Dutch Design Week 2018: Plastic Culture makes bioplastic and food from one plant

Designer Marco Federico Cagnoni presented Plastic Culture, a vertical farming concept which grows plants that are both edible and can be used to make bioplastic.

Dutch Design Week : Food : Design
Future Homes: How design will humanise AI in the home Opinion

Future Homes: How design will humanise AI in the home

As apps move from our phones to home interiors, Will Howe, director of Map Project Office, says future product design must bring warmth and accessibility to complex technologies.

Far Futures : Technology : Future Home
Genuine Liquorette offers takeaway cocktails News

Genuine Liquorette offers takeaway cocktails

The new bar invites guests to work with bartenders to create custom-bottled cocktails that they can take home.

Drinks : Culture : Convenience
Stat: Our homes no longer provide a sense of belonging News

Stat: Our homes no longer provide a sense of belonging

Ikea’s latest Life at Home report, which surveyed 22,000 people in 22 countries, explores what it means to be at home. Touching on issues of loneliness and urban living, the study found that 53% of people don’t get a sense of belonging from their residential home.

Culture : Home : Scenario
Future Homes: Empowering the elderly through innovation Opinion

Future Homes: Empowering the elderly through innovation

Kim Colin, co-founder of Future Facility, speculates whether the Internet of Things and data-driven smart homes can support the mindsets and capabilities of ageing consumers.

Technology : Far Futures : Wellness
Hemp can produce a sound-proofing material News

Hemp can produce a sound-proofing material

Design studio Aotta has created sound-proofing panels made from hemp husks, a biodegradable resource that is typically left to waste.

Design : Sustainability : Eco Products
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