Customer Experience

The ideas, innovations and experts that will help shape the future of customer experience through 2030 and beyond

Tomorrow’s New Materials

The 10 paradigms in material innovation that we believe will disrupt industry in the coming decades.

Virtual Textures

Aleksandra Gudkova has demonstrated a new approach to displaying garments on the web.

Digital Public Art

Rob Anders on making digital works more accessible, and why retail spaces are ripe for an art-driven revamp.

Should brands be allowed to commodify space?:

Vlad Sitnikov, project leader of StartRocket, discusses its controversial plans to fill the sky with branded content via a...

Scenario : Advertising : Far Futures

Future Trust Marks:

From space-mined minerals to income-adjusted goods and branded cities, the labels that will help consumers make informed choices beyond...

Retail : Artificial Intelligence : Food And Drink

Samsung gives a voice to the future family:

A new advertising campaign shows how Samsung’s voice assistant could help families cope with the impact of degenerative illnesses.

Technology : Voice Devices : Advertising

The future of airport retail is hyper-personalisation:

With vast amounts of passenger data tied up in boarding passes, let’s use it to transform the airport retail experience, says Lee...

Airport Retail : Duty Free : Customer Data

An unbreakable material for smartphones:

Samsung Display, the branch dedicated to the SMART range of LED products within the company’s technology portfolio, has developed a...

Material Futures : Technology : Science

Interfaces of the future must focus on human needs:

Virtual interfaces that were once Hollywood fantasies are fast becoming a reality. But, asks Lee Fasciani, founder and creative director...

Artificial Intelligence : Intuitive Interfaces : Territory Projects

A smart bandage that provides medical treatment:

Researchers at Tufts University have engineered a smart bandage that can deliver drug treatments and monitor wounds.

Technology : Smart Device : Science

Hasna Kourda on how AI will drive more mindful purchasing:

The co-founder of the Save Your Wardrobe app explains why digitising our wardrobes will streamline consumption and help brands to...

Fashion : Artificial Intelligence : Retail

Designer brings physical garments into the digital world:

The Netherlands – Aleksandra Gudkova, a recent graduate from Design Academy Eindhoven, has demonstrated a new approach to displaying...

Fashion : Digital : Technology

Rob Anders on digital art’s global opportunity:

The co-founder and CEO of digital art platform Niio on making digital works more accessible, and why retail spaces are ripe for an...

Technology : Media : Retail

Have brain-computer interfaces come of age?:

Mind control could soon replace clicks, gestures and voice commands as our main means of interacting with the digital world.

Digital : Media : Gaming

Can technology save the bank as we know it?:

Consumers’ on-the-go lifestyles have driven demand for convenience in all aspects of daily life, but as banks try to keep up are they...

Finance : China : Banking

Wearables of the future could be made of biosmart materials:

Puma’s global director of innovation Charles Johnson on the brand’s recent collaboration with MIT Design Lab and how biodesign could be...

Puma : Wellbeing : Biodesign

How AI inspectors could safeguard consumer expectations:

Through the lens of a fictional future scenario, we explore how technology is driving key behavioural shifts among brands and...

Customer Experience : Far Futures : Scenario

How robots are transforming the travel and hospitality sectors:

Service robots are appearing in a range of contexts from airport departure lounges to restaurants and hotels.

Hospitality : Travel : Technology

Does Pepper the robot represent the dawn of hospitality bots?:

Jonathan Boiria from Softbank Robotics discusses how its robot Pepper will infiltrate the West.

Hospitality : Travel : Technology

Navigating the ethics of lab-grown materials:

Designer Christina Haxholm discusses how synthetic biology can create a more sustainable fashion industry, and brands can help propel...

Fashion : Biotechnology : Materials

Future textiles will be made from seaweed and dissolving thread:

The winners of H&M Foundation’s Global Change Award 2018 are pioneering circular processes in the fashion supply chain, using...

Fashion : Sustainability : Circular Economy

Synthetic Leather Market:

Synthetic leather is evolving from low-quality, environmentally damaging pleather to a luxury staple for eco-conscious fashion brands.

Fashion : Apparel : Sustainability

Preston Lewis on encouraging exercise through gamification:

The co-founder of Black Box VR discusses virtual reality gyms and their potential impact on consumers who want to raise their fitness...

Health And Wellness : Health : Wellness

Will brands start selling digital apparel in video games?:

Innovators are looking to the blockchain to create a universal marketplace for in-game items.

Gaming : Digital : Retail

The challenges of establishing autonomous retail in China:

Joshua Xiang, executive vice-president of R&D at Suning Commerce Group, explains why automated stores are big in Asia.

Retail : Artificial Intelligence : Sport

What if bots started developing their own social behaviours?:

The long-term impact of robot culture and AI needs to be better investigated by the media and advertising industries.

Technology : Digital : Artificial Intelligence

How gaming will define the future of customer service:

The £81.7bn ($108.9bn, €91.7bn) gaming industry will transform customer service, from the way consumers budget to how they engage...

Tech : Technology : Retail

Corinne van Grevenbroek on a post-verbal future:

The concept designer discusses how augmented reality has the potential to create new forms of emotive interaction.

Communication : Augmented Reality : Media

What programmable membranes mean for the future of apparel:

Material surfaces that can change their texture could be the future of functional apparel.

Fashion : Sportswear : Product Design

These concepts reveal the Future of Convenience:

In the future we will expect seamless and personalised service to be the default customer experience. What products and systems will...

New Consumer Experience : Retail : Service

A post-material consumer experience:

London – Central Saint Martins graduate Martina Rocca’s Emovos project explores the ethical implications of a future in which brands...

Technology : Retail : Fashion

Related to Customer Experience

News

Stat: CPG brands are rethinking packaging

Many CPG brands in the US plan to spend more on packaging in the near future, a new survey finds.

Packaging : Luxury : Food

News

Mosaic Foods creates premium frozen meals

The start-up has launched with a line of healthy frozen dishes that aim to elevate the category while still catering to convenience.

Food : Convenience : Health

Micro Trends

Co-economy Childcare

With the sharing economy disrupting many of the pillars of adult life, brands are now turning their attention to the ways it can positively affect child-rearing.

Youth : Education : Co-working

Opinion

Science-led surroundings will enhance tomorrow’s productivity

When it comes to the future workplace, architects shouldn’t be thinking about stationary design but dynamic surroundings that drive divergent thinking.

Workplace : Architecture : Design

Big Ideas

Why retailers need to rewrite data collection

Fresh from Retail Week Live 2019, the title’s executive editor George MacDonald urges retailers to rethink data collection and listen to shoppers’ needs at a hyper-local level.

Retail : Data : Customer Experience

News

BIG envisages the world’s first sustainable floating city

Architecture firm Bjarke Ingels Group (BIG) has created a concept for hurricane-proof floating cities that are both sustainable and scalable.

Far Futures : Uncoupled Living : Children Market

Big Ideas

How choreography could shape the future of coding

Alvin Arthur, creator of Body.processing, explains how movement is creating a new, more inclusive language for coding.

Technology : Branding : Programmable Realities

Opinion

It’s time for tech to bridge families’ digital divisions

Technology designers must create experiences that encourage future families to re-engage, converse and bond with each other.

Technology : Youth : Future Family

News

On-the-go hair rejuvenation

With hair nourishment a time-consuming process, brands are offering on-the-go replenishment that can be applied to dry hair.

Beauty : Hair Care : Cosmoprof 2019

Tribes

The Uncoupled

Meet the new tribe of consumers who are choosing to embrace singledom, polyamory and platonic love over traditional romantic relationships.

Tribe : Travel : Leisure

News

Residents of this district control their own data

An architectural practice based in the Netherlands has unveiled plans for a smart residential development where residents control the use of their data.

Far Futures : Smart Cities : Digital